Home » Archive by category "ITIL"
Nov 14

Practical Applications of OSA Certification

November 14th, 2016 by

Learning New Technology SkillsOpting to operate according to ITIL™ principles is a common and savvy move in the IT world. However, it is not as simple as deciding to restructure operations and embrace a new framework. Part of the equation is having individuals on staff who are trained and certified in business operations and support.[...] Read More

Oct 12

Earning the ITIL® Foundation Certificate in 3 Days

October 12th, 2016 by

Business Technology TrainingITIL®, or the Information Technology Infrastructure Library, is made up of varying levels. The base level, and the best for beginners, is called the ITIL Foundation Certificate. Earning this shows that participants have a firm grasp of introductory concepts and are ready to continue with training if they so choose.[...] Read More

Oct 7

Exploring the Immediate Benefits of ITIL®Training

October 7th, 2016 by

Technology Investing in training for staff is a widely-accepted course of action for most businesses, and it is understood that the benefits of training may not immediately become apparent. However, many formal training courses can begin to add value to a company right away.[...] Read More

Aug 10

ITIL® Change Management Could be the Difference Between Business Success and Failure

August 10th, 2016 by

Technology Businesses who try not to change at all are doomed to failure. This adage is true in any industry, but it is particularly relevant in the world of information technology. As technology advances, products, software and even installation need to change in order to stay up to date and appeal to customers. Unfortunately, change is also the hardest thing to do well.[...] Read More

Jul 22

Vital ITIL® Processes and their Role in the Service Lifecycle

July 22nd, 2016 by

Growth for BusinessIf you look at the ITIL® Service Lifecycle as a whole, you’ll know that there are five distinct phases that work in a cyclical fashion to improve efficiency, customer satisfaction and lasting success for a company. Within those distinct phases are a wide number of ITIL Processes, each of which can play an important role in the process.[...] Read More

Jun 10

5 Things Business Owners and Managers Should Know About ITIL® Training

June 10th, 2016 by

Growth Through TrainingFor businesses in the information technology industry, the Information Technology Infrastructure Library, or ITIL®, has the potential to revolutionize the way that staff operate. Implementing ITIL in the workforce can increase efficiency, improve customer satisfaction and ensure that releases, services and products are cutting-edge and competitive.[...] Read More

Apr 13

Who Needs an ITIL® Certification?

April 13th, 2016 by

Team Working at LaptopsIn the world of information technology, ITIL®, or the Information Technology Infrastructure Library, is the gold standard. Implementing the ITIL service lifecycle, and its five important stages, can transform the way that you do business and improve the efficiency of your operations. However, some business owners and managers aren’t sure whether all employees truly need to earn an ITIL Certification.[...] Read More

Mar 17

What is the Most Important Part of the ITIL® Service Lifecycle?

March 17th, 2016 by

ITIL Training for BusinessesThe heart of the ITIL® framework is the idea of the ITIL Service Lifecycle. This lifecycle is broken down into five phases, and it should be viewed as a cyclical cycle rather than a chronological list. Despite its cyclical nature, many individuals and business managers want to know which of the five phases is most important.[...] Read More

Mar 3

Reaching the ITIL® Expert Certification

March 3rd, 2016 by

Technology ExpertiseWhether ITIL® is already the framework for a business or a company is planning to adopt ITIL as a set of best practices in the future, having as much information as possible will help operations run smoothly. Implementation on a small or a large scale requires an expert who understands the benefits of ITIL and can oversee any changes to ensure they are going according to plan. The answer, then, is often to have a certified ITIL Expert on the payroll.[...] Read More

Mar 1

A Comprehensive Look at ITIL® Availability Management

March 1st, 2016 by

Training CompassAvailability is one of the primary objectives for virtually every IT service provider. If a company is routinely unavailable, customers and clients are sure to look elsewhere for their services. However, companies who focus exclusively on availability might end up suffering as a result of budget, or they may simply be not allocating their resources properly. That’s where ITIL® Availability Management can come in to help.[...] Read More