ITSM, or Information Technology Service Management, is a framework that falls under the umbrella of ITIL™, or Information Technology Infrastructure Library. When businesses decide to implement ITSM, they can create a number of changes with positive benefits. Explore some of the key ways to upgrade a business by harnessing the potential of ITSM.

For today’s businesses to win the war between unprecedented amounts of information and advanced technological capabilities, all businesses need ITSM. Information Technology Service Management, or ITSM, is vital for any company that wants to stay relevant in the 21st century.[...] Read More

SQL, or Structured Query Language, is a language that lets users communicate with a database. For virtually all relational database management systems, SQL is the preferred method of communication. The idea of SQL is common in most tech-friendly businesses, but the reality is that few people have a working understanding of this language.[...] Read More

MS Office, or Microsoft Office, is one of the most useful tools you can have in any workplace. From creating spreadsheets to sending emails to giving presentations, MS Office can provide the resources and templates needed to accomplish a wide range of tasks at work. If you, or your employees, need a refresher course or just an introduction to their many functions, then MS Office Training might be suitable.[...] Read More

Whether you look at an office in the retail industry, in finance or in healthcare, there is a good chance that staff rely on programs such as Microsoft Excel to handle everything from data entry to financial spreadsheets. Microsoft Excel has incredible potential, and it is one of the most versatile and beneficial programs available.[...] Read More

Today’s high school students might be required to take an English language course each year and study Shakespeare, but many of them are more likely to type out LOL on a smartphone than craft a letter to send via regular mail. In the business world, however, excellent writing skills are still necessary for a variety of reasons. Whether your company is in retail, finance or IT, you should aim to have excellent written communication.[...] Read More

If you want to gain business, writing a proposal will be a standard course of action. Proposals can be solicited or unsolicited, but the goal is generally the same: to show a prospective client the value of your company’s goods or services. Often, that written business proposal will be the first kind of communication you have with a potential client, so it has to be easy to understand, grammatically correct and following the standard format. Find out what it takes to write advanced business proposals, and discover which Business Skills Training courses can help with each element.[...] Read More

The perfect presentation is one that manages to be informative as well as persuasive. It should captivate the imagination while answering the questions of the mind. A great presentation should be long enough to get across all the key points, but short and dynamic enough to maintain interest.[...] Read More

In many cases, the image that suppliers, customers and the general public have of your business’ brand is conveyed through communication.[...] Read More

Even when employees are able to do their job successfully, a lot rides on how well they present themselves to others.[...] Read More