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Why Modern Businesses Need ITSM

Technology Trainin SessionFor today’s businesses to win the war between unprecedented amounts of information and advanced technological capabilities, all businesses need ITSM. Information Technology Service Management, or ITSM, is vital for any company that wants to stay relevant in the 21st century.

Discover some of the key ways that implementing ITSM can help a modern business succeed in all areas of operations and under all conditions.

Defines Roles and Responsibilities

One of the most important benefits of bringing ITSM into the workplace is that the structure can go a long way in defining the roles of all employees.

Without an ITSM framework in place, staff may not be sure about their responsibilities or even the exact chain of command. Without clearly refined roles, businesses lose efficiency and, as a direct result, may spend more money and time completing basic objectives.

Make Clear the Metrics for Measuring Success

Every business can say with conviction that they want to succeed, but it isn’t always clear what that means, exactly. On one hand, success could mean profits, and increasing the bottom line. However, if profits are growing but customers are growing increasingly dissatisfied, then that may not be that may not truly be the success you want.

ITSM can help you create benchmarks that can better measure your metrics and show you clearly whether you are reaching your objectives. This could mean a steadily growing customer base, higher customer reviews each quarter or advancing services that stay ahead of competitors.

Focus on Continual Improvement

When businesses implement ITSM, they are also implementing the ideology that providing a service isn’t the end of the client relationship. Instead, businesses who operate according to ITSM frameworks know that continual service improvement should be the ultimate goal.

Continual service improvement is the idea that businesses take feedback from clients, as well as advances in their industry, in order to deliver increasingly better services on a regular basis. When companies are able to do this well, it means they will attract top-quality clients, they can charge a premium for their services and they are more likely to get customers via word-of-mouth recommendation.

React Quickly to Incidents

Among even the top-performing companies around the world, problems happen. Incidents can range from a cyber attack to a problem with operating software, and the results can be frustrating, expensive and time-consuming to resolve.

Through ITSM, businesses will have a plan that helps every member of staff know how to react quickly. That way, instead of panic and chaos, there will be quick action that leads to a resolution. ITSM can help prevent long periods of disruption for clients, and it can prevent ineffective communication among employees after a crisis.

Reduce Operation Expenses

From a financial perspective, implementing ITSM can make a big difference. When staff are following an ITSM framework, they are able to act efficiently. This saves a lot of time, which in turn saves on labor costs. Alternatively, employees who don’t have to spend so much time worrying about what to do can actually get more done, boosting business in many ways.

ITSM training available through Ashford Global can help your business begin implementation and achieve lasting success in your industry. Contact us today to discuss scheduling your ITSM training.



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Mary is a leading trainer in Microsoft® and Business Applications.

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