Home » Articles posted by Jon Francum

About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

Upgrading a Business Through ITSM

Business TrainingITSM, or Information Technology Service Management, is a framework that falls under the umbrella of ITIL™, or Information Technology Infrastructure Library. When businesses decide to implement ITSM, they can create a number of changes with positive benefits. Explore some of the key ways to upgrade a business by harnessing the potential of ITSM.

ITSM Increases Workplace Efficiency

Through ITSM, employees will understand their place in the ITIL service lifecycle. More importantly, they will have clear objectives in daily operations, and they will be able to identify their tasks in the workplace.[...] Read More

Tags: ,

Key Objectives of SQL Training

Training conceptSQL, or Structured Query Language, is a language that lets users communicate with a database. For virtually all relational database management systems, SQL is the preferred method of communication. The idea of SQL is common in most tech-friendly businesses, but the reality is that few people have a working understanding of this language.[...] Read More

Tags: ,

What is the Most Important Part of the ITIL® Service Lifecycle?

ITIL Training for BusinessesThe heart of the ITIL® framework is the idea of the ITIL Service Lifecycle. This lifecycle is broken down into five phases, and it should be viewed as a cyclical cycle rather than a chronological list. Despite its cyclical nature, many individuals and business managers want to know which of the five phases is most important.[...] Read More

Tags: ,

Reaching the ITIL® Expert Certification

Technology ExpertiseWhether ITIL® is already the framework for a business or a company is planning to adopt ITIL as a set of best practices in the future, having as much information as possible will help operations run smoothly. Implementation on a small or a large scale requires an expert who understands the benefits of ITIL and can oversee any changes to ensure they are going according to plan. The answer, then, is often to have a certified ITIL Expert on the payroll.[...] Read More

Tags: ,

Getting to Know the ITIL® Service Capability Stream

Staff Training SessionIn the world of ITIL®, service is king. After all, it is customers that drive a successful business venture, so it makes sense that great service translates to high customer retention rates and better word of mouth to attract new clients.[...] Read More

Tags: ,

The Right Reasons to Begin ITIL® Training

Training and DevelopmentWhether you’ve heard ITIL® being discussed in a podcast or at a conference, you’ve been reading about the framework in industry blogs or you’re just ready to try something new to boost efficiency in the workplace, you might be interested in implementation. For implementation to be successful, businesses should first invest in ITIL training.[...] Read More

Tags: ,

When Should You Turn to Virtual ITIL® Training?

Training SessionITIL® training is available in many forms, and there are several fascinating courses available that can help everyone from entry-level staff to top executive managers. Whether your company wants to explore the ideas of ITIL at the highest levels or simply introduce the broad concepts of ITIL to all personnel, the right ITIL program can make all the difference.[...] Read More

Tags: , ,

Why Your Business Should Offer Employees ITIL® Certification Training

Training  The collection of best practices in the IT industry known as ITIL® can transform the way  a company does business. Some of the ways that ITIL implementation can boost business is by increasing workplace efficiency, improving quality and consistency of service and the optimization of services offered.[...] Read More

Tags: ,

Prepare for Disasters With IT Service Continuity Management Training

Business Group Looking at LaptopNo business leaders like to think of their company being rendered incapable of basic operations. These worst-case scenarios may not happen frequently, but they can be game-changers when they do occur. The most prepared companies, particularly in the IT industry, will have measures in place should these disasters occur, and they will also be ready to get back to operational level as quickly as possible.[...] Read More

Tags: , ,

Obtaining the Master Qualification in ITIL® Service Capability

In-Office TrainingOne of the most appealing things about ITIL®, or the Information Technology Infrastructure Library, is how diverse the course offerings are.[...] Read More

Tags: , , ,