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Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

Explore the Most Popular IT Security Certifications

Cyber Security IT security is an enormous field, and it is one that is rapidly growing each day. As an increasing number of businesses and organizations grow their online presence, they need ever more security to protect their digital interests and cyber data. As a result, the industry needs more IT security professionals than ever before.[...] Read More

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ITIL® Change Management Could be the Difference Between Business Success and Failure

Technology Businesses who try not to change at all are doomed to failure. This adage is true in any industry, but it is particularly relevant in the world of information technology. As technology advances, products, software and even installation need to change in order to stay up to date and appeal to customers. Unfortunately, change is also the hardest thing to do well.[...] Read More

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Vital ITIL® Processes and their Role in the Service Lifecycle

Growth for BusinessIf you look at the ITIL® Service Lifecycle as a whole, you’ll know that there are five distinct phases that work in a cyclical fashion to improve efficiency, customer satisfaction and lasting success for a company. Within those distinct phases are a wide number of ITIL Processes, each of which can play an important role in the process.[...] Read More

Who Needs an ITIL® Certification?

Team Working at LaptopsIn the world of information technology, ITIL®, or the Information Technology Infrastructure Library, is the gold standard. Implementing the ITIL service lifecycle, and its five important stages, can transform the way that you do business and improve the efficiency of your operations. However, some business owners and managers aren’t sure whether all employees truly need to earn an ITIL Certification.[...] Read More

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A Comprehensive Look at ITIL® Availability Management

Training CompassAvailability is one of the primary objectives for virtually every IT service provider. If a company is routinely unavailable, customers and clients are sure to look elsewhere for their services. However, companies who focus exclusively on availability might end up suffering as a result of budget, or they may simply be not allocating their resources properly. That’s where ITIL® Availability Management can come in to help.[...] Read More

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4 Reasons to Offer ITIL Awareness Training

Staff TrainingWhether you run a company in retail, IT or finance, you’re probably already familiar with the concept of ITIL and how it can boost efficiency, increase customer retention rates and even reduce operating costs. Transitioning to an ITIL mindset can be a lengthy process, but it be easier if everyone on staff is on board and aware of what ITIL implementation is and how it can be advantageous.[...] Read More

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Practical Benefits of ITIL® Training for Employees

Young Professional Woman in the OfficeEven if a business in the IT industry is already aware of the benefits of ITIL® Training as a general concept, it can be hard to take the plunge and invest in implementation. After all, making changes in a business of any size often requires significant financial investment, and employees typically need to set aside time for additional training.[...] Read More

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Real-Life Approach to Lifecycles Through ITIL® Foundation Training

Technology TrainingOne of the biggest and most exciting decisions you can make as a company is deciding to implement ITIL® principles across the board. This collection of best practices can transform daily operations for the better, but it does require effort and training at the beginning to make sure that all staff are on board with the new system.[...] Read More

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A Summary of the Many Available ITIL® Certifications

Computer TrainingWhether a company is a small enterprise or a large corporation, having employees with ITIL® certifications can make a big difference when it comes to customer satisfaction, efficiency, new implementations of best practices and ongoing system management.[...] Read More

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Take Ideas Live Through ITIL® Service Transition

Training Key on ComputerAfter learning about the five stages of the ITIL® lifecycle in an introductory training course like ITIL Foundation Training or ITIL Awareness, it should be immediately apparent that each stage flows into the next to create a cycle of efficiency.[...] Read More

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