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Jan 28

Use CISA Training to Protect Your Business

January 28th, 2016 by

Data SecuritySome of the biggest fears modern businesses have are cyber attacks, hacking and data breaches. These digital crimes can do more than just disrupt business, after all. They can disseminate classified information, leak the financial details of customers, access sensitive documents and tarnish the brand image of your business or product.[...] Read More

Jan 26

Try ITIL® Foundation Training for a Company-Wide Introduction

January 26th, 2016 by

Improve Your SkillsTrying to get an entire company on board with any kind of major changes can be challenging. If you’re hoping to implement key tenets of the ITIL® framework in the future, it is important to smooth the way by offering an introduction to these changes and how they can benefit individuals as well as the corporation as a whole.[...] Read More

Jan 22

When Should You Turn to Virtual ITIL® Training?

January 22nd, 2016 by

Training SessionITIL® training is available in many forms, and there are several fascinating courses available that can help everyone from entry-level staff to top executive managers. Whether your company wants to explore the ideas of ITIL at the highest levels or simply introduce the broad concepts of ITIL to all personnel, the right ITIL program can make all the difference.[...] Read More

Jan 20

4 Reasons to Offer ITIL Awareness Training

January 20th, 2016 by

Staff TrainingWhether you run a company in retail, IT or finance, you’re probably already familiar with the concept of ITIL and how it can boost efficiency, increase customer retention rates and even reduce operating costs. Transitioning to an ITIL mindset can be a lengthy process, but it be easier if everyone on staff is on board and aware of what ITIL implementation is and how it can be advantageous.[...] Read More

Jan 14

Why Good Writing Matters in Every Industry

January 14th, 2016 by

Business Writing Today’s high school students might be required to take an English language course each year and study Shakespeare, but many of them are more likely to type out LOL on a smartphone than craft a letter to send via regular mail. In the business world, however, excellent writing skills are still necessary for a variety of reasons. Whether your company is in retail, finance or IT, you should aim to have excellent written communication.[...] Read More

Jan 12

How Businesses Can Benefit From ITSM

January 12th, 2016 by

Customer Service Implementing ITSM, or information technology service management, might appear like a lofty and perhaps expensive goal for some companies. In reality, however, ITSM is an invaluable framework that can reinvigorate and improve the way that services are offered to customers. Following a set of industry best practices and communicating between all departments of a company can change the way that interactions take place and can improve the way that staff handle incidents or problems.[...] Read More

Jan 7

Top Skills Needed for IT Security Jobs

January 7th, 2016 by

IT EngineersIf your business offers IT security jobs and needs to find candidates to fill them, you have several options available to you. First, you can recruit outside candidates with the right skill set for your available positions. Second, you can train existing personnel so that they are prepared to take over any given role.[...] Read More

Jan 5

Choosing the Right IT Security Certifications for Staff

January 5th, 2016 by

Technology Training in the OfficeAny business with connections to the field of information technology needs to place an emphasis on security. That could mean implementing new access regulations to limit the people who can be on a network, or it might mean extensive testing to determine where any vulnerabilities in the system might be. While there is little debate over the advantages of IT security certifications and training for staff, it can sometimes be tricky to determine which certifications will be best for a given company.[...] Read More