The perfect presentation is one that manages to be informative as well as persuasive. It should captivate the imagination while answering the questions of the mind. A great presentation should be long enough to get across all the key points, but short and dynamic enough to maintain interest.[...] Read More

While reading the coursework for my Project Management Professional (PMP®) class, a colleague sent me a link to download the Project Management Body of Knowledge (PMBOK®) to my Kindle. [...] Read More

Through the study of the ITIL® lifecycle, it becomes apparent that not all stages include direct contact with customers or clients.[...] Read More

IT, or information technology, is a rapidly advancing and evolving industry. From year to year, software and programs that were once at the forefront of technology can become obsolete, which is why ongoing IT training is so important for anyone involved in the field.[...] Read More

Driving home from one of my consulting assignments in DC, I got stuck in a long line of cars about half a mile away from the toll booth. As fun as the working with the client was, I was really tired.[...] Read More

Simply memorizing the key definitions of ITIL®, knowing each stage of the lifecycle and advancing through the programs is not enough to demonstrate superior knowledge or the ability to lead an IT service company through implementation.[...] Read More

After learning about the five stages of the ITIL® lifecycle in an introductory training course like ITIL Foundation Training or ITIL Awareness, it should be immediately apparent that each stage flows into the next to create a cycle of efficiency.[...] Read More

I’ve already talked about Video on Demand services in another article, specifically Amazon Instant Video. With its myriad of features and ease of access, it’s definitely a great choice if you’re constantly traveling around due to your work obligations like me, and just want to hit the sack as soon as you get to your hotel room and watch some great shows before letting sweet, sweet sleep take in.[...] Read More

To embrace the  philosophies of ITIL® is to embrace the idea of an IT service lifecycle.[...] Read More

Road life is never easy; when people first hear how much I travel for work they always think I have the most exciting life.[...] Read More