Microsoft Excel is one of the world’s most popular computer programs around the world, and it is used by millions of individuals as well as businesses who want to track data, organize information and analyze trends or expenses for their corporation. Unfortunately, many employees who use Microsoft Excel are not familiar with some of the more advanced functions, limiting the use of the program.[...] Read More

If you own or manage an IT service company, then it goes without saying that you receive requests from customers and clients on a regular basis.[...] Read More

The Information Technology Infrastructure Library® (ITIL®) has grown in popularity among service providers across the globe. The framework offers service providers a practical structure that helps them discover, plan, deliver, and support IT services effectively and efficiently.[...] Read More

Managing a large or small business requires many talents, but you don’t need to be an IT expert in order to make the most of your IT service department and IT employees.[...] Read More

Implementing ITIL®, or the theories of the information technology infrastructure library, can be a wonderful way to boost a business’ efficiency and create a more streamlined and successful approach to IT service management as a whole.[...] Read More

In this series of articles on implementing ITIL® processes, previously we have discussed setting up the Service Desk function and the Incident Management and Problem Management processes.[...] Read More

In today’s world of increasingly complex technology, providing a stable and secure IT environment can prove an interesting challenge.[...] Read More

One of the vital elements of the ITIL® framework is understanding capability, or the ability to carry out an activity. Employees should be aware of their own capability and companies should be able to define and analyze their capabilities in the world of IT service provision.[...] Read More

ITIL® training programs are an essential part of any business that provides IT services. Being able to understand the best practices in your industry will make you a better employee, a better organization, and a better member of the IT industry at large.[...] Read More

A key focus of any IT service provider should be availability. Being available is integral in order to establish reliability.[...] Read More