ITIL®, or the Information Systems Infrastructure Library, sets the framework for a business to combine various departments into one cohesive, fully functioning and well-oiled machine. ITIL practices can be adjusted to best fit the needs of your company, and the specifics will vary depending on the type of business you run as well as what areas need the most improvement.[...] Read More

Even the most successful businesses can’t ignore security risks. Every time an email is opened, a link is clicked or a staff member accesses the network remotely on their laptop from a local coffee shop, there is a chance that information could be stolen or business contacts divulged. Whatever the size or industry or a business, security should be a priority.[...] Read More

According to Microsoft, a staggering one in seven people on the planet use Microsoft Office, which means that it is used by over 1.2 billion people. Rather than spending valuable time on-the-job learning how to use Microsoft Office most effectively, company employees can benefit from a tailored training program.[...] Read More

The IT Infrastructure Library® (ITIL®) is a set of concepts and best practices for managing IT services. ITIL is considered to be the most widely accepted approach to IT Service Management (ITSM) in the world.[...] Read More

Information Technology Service Management, also known as ITSM, is a means by which businesses and individuals can better harness their IT potential. ITSM is a framework that allows companies to work together, better please clients and customers, save time and become more efficient. For individuals, understanding ITSM can be a great way to prepare for a career in business or IT in the future.[...] Read More

When you task your staff with earning their ITIL® credentials, their success or failure after the fact is a good indicator of how well they applied themselves. It’s not the only measure of training efficacy, however; you also need to connect your training edicts with concrete data that reveals whether students actually put the appropriate effort into learning.[...] Read More

Your ITIL® training requirements may change faster than the framework itself does. Shouldn’t your teaching methods evolve too?[...] Read More

Ever heard the phrase, ‘Fish don’t try and swim, they just swim’? Similarly, there are people who are great speakers or orators. They don’t try and speak, they just speak.[...] Read More

Certification “An explanation of one of ITIL V3’s Intermediate Modules” Operational Support and Analysis (OSA) consists of a set of processes and functions that manage IT operations in a company.[...] Read More

An ITIL® Certification is a great way to advance your career – whether it’s in the information technology sector or any number of related fields such as systems design, systems security, networking, or database management.[...] Read More