Home » 2015 » January (Page 2)
Jan 8

What Should You Expect from ITIL® Awareness Training?

January 8th, 2015 by

ITIL Awareness TrainingITIL® Awareness training helps companies become familiar with ITIL and ITSM concepts. These classes teach entire workforces about the basic principles and motivations behind the popular ITSM framework.[...] Read More

Jan 8

Incident Management: Routing You Towards Success

January 8th, 2015 by

road to successIncident Management concentrates on restoring normal service operations as quickly as possible in order to minimize the impact to customers, users, and the business. It prepares the organization to deal with any issue that may occur including service disruptions and interruptions.[...] Read More

Jan 6

Where is ITIL® Going to Take ITSM?

January 6th, 2015 by

ITIL and ITSM FrameworksITSM frameworks, like ITIL® processes, are extremely well thought out. Ample planning goes into devising any new concepts or ideas that could potentially make their way into the official versions. As such, change is relatively slow.[...] Read More

Jan 6

The Benefits of ITIL®

January 6th, 2015 by

ITIL Availability ManagementThere’s no question that in today’s high-tech world, technology drives business success. Most businesses rely on the dependable, consistent, and continuous delivery of IT services to meet demands, respond to changing market conditions, and fuel revenue growth.[...] Read More

Jan 5

Service Operation Functions: The Service Desk

January 5th, 2015 by

ITIL Lifecycle for Service DesksIn terms of functions in the Service Operation phase of the Service Lifecycle, the Service Desk is perhaps one of the most critical elements involved. The Service Desk is the main point of contact for user and customer issues.[...] Read More

Jan 3

Writing a Project Plan

January 3rd, 2015 by

Hands Writing webOne of the most essential tools needed for success in any environment is organization.From process models to structured feedback, everything used for developing products and services should be in order.A project plan is a fundamental document for this purpose. A project plan will identify how and when specific goals will be achieved.[...] Read More