Charles Darwin said, “It’s not the strongest nor most intelligent of the species that survive; it is the one most adaptable to CHANGE.”  Darwin may not have been talking about IT, but the quotation does have resonance.[...] Read More

ITIL® is a complex qualification scheme. Professionals can follow a number of paths to earn their credentials, and their choices have a major impact on what they can do with their careers.[...] Read More

Increasingly complex technology means that IT Incidents are now an almost inevitable feature of modern business, no matter how robust the IT governance that’s in place. And every time an IT Incident occurs, there’s an impact on business productivity, the reputation of IT and, in some cases, even the standing of the organization itself.[...] Read More

Being able to communicate effectively both internally and externally is essential for any organization. An unskilled writing style can perplex the reader and even relay an incorrect message.[...] Read More

Modern business communication is becoming less and less formal, but that doesn’t mean you can slack off. No matter how well you command spoken English, you need to back up your verbal interactions with quality writing.[...] Read More

Even the best consulting is ineffective if it’s poorly targeted. No matter how many maverick visionaries or tech industry leaders you ask to assess your operating standards, you’ll require a focused effort to learn anything truly useful.[...] Read More

A huge range of professionals earn ITIL® qualifications. Since this framework addresses issues throughout the entire business process, its lessons and principles apply to diverse IT and management occupations.[...] Read More

Professionals in any industry are required to present ideas in a clear, succinct, and professional manner.[...] Read More

For today’s service providers, business depends on user satisfaction, and to truly satisfy users, you have to make good on your promises. The deliverables you agree to furnish can’t be spotty or inconsistent.[...] Read More

If you’re like most training managers, time is always biting at your heels. No matter how much planning you do, there’s always more in your immediate future, and sometimes, it seems impossible to fit everything in the schedule.[...] Read More