Dec 31
December 31st, 2014 by Frank Good
As tech qualifications go, the Certified Information Systems Auditor isn’t the most common. With the number of people who’ve earned CISA® credentials peaking in the low hundreds of thousands worldwide, each one of these individuals plays an extremely valuable role in maintaining modern auditing standards.[...] Read More
Tags: Ashford Global IT, certified information systems auditor, CISA certification training, What is CISA
Posted in Security Training and Tips, Comments Feed: RSS 2.0
Dec 29
December 29th, 2014 by Angel Prusinowski
Configuration Management lies at the very heart of ITIL® – it allows a simple IT ‘technology’ provider to mature into a reliable and cost-effective ‘service’ provider, by bringing together all of an organization’s diverse IT components into one central database.[...] Read More
Posted in ITIL, Comments Feed: RSS 2.0
Dec 29
December 29th, 2014 by Mary McKinley
ITIL® Foundation training is an initial stepping stone, but it can lead to much greater things. Increasing organizational awareness of your corporate IT mission will heighten the success rate of your future tech-driven endeavors.[...] Read More
Tags: Ashford, ITIL Foundation Certification training, ITIL Training Options
Posted in ITIL, Comments Feed: RSS 2.0
Dec 27
December 27th, 2014 by Frank Good
Information technology (IT) is vital for many organizations. However, business users and IT professionals do not speak the same language – business users describe what they want by mentioning the effects desired whereas IT practitioners refer to the programming details or complex constructs used.[...] Read More
Tags: Business, organizations, seminar, workshop
Posted in Business Skills, Comments Feed: RSS 2.0
Dec 26
December 26th, 2014 by Frank Good
You know your company could do with some IT training; the only problem is what kind you should invest in. Unfortunately, catch-all solutions don’t exist.[...] Read More
Tags: Ashford Global IT, Employee Training, IT Training for Businesses
Posted in General, Comments Feed: RSS 2.0
Dec 23
December 23rd, 2014 by Mary McKinley
As a provider of IT services, you’re heavily invested in maintaining high availability. Your clients and other users won’t settle for services they can’t rely on, so it’s up to you to implement a strategy that balances your operational capabilities and budget constraints with your consumer satisfaction efforts.[...] Read More
Tags: Ashford Global IT, IT Service Management, ITIL Availability Management, itil training
Posted in ITIL, Comments Feed: RSS 2.0
Dec 18
December 18th, 2014 by Frank Good
Even the best consulting is ineffective if it’s poorly targeted. No matter how many maverick visionaries or tech industry leaders you ask to assess your operating standards, you’ll require a focused effort to learn anything truly useful.[...] Read More
Tags: Ashford Global IT, IT Consultants, IT Consulting for Businesses
Posted in General, Comments Feed: RSS 2.0
Dec 17
December 17th, 2014 by Angel Prusinowski
Event Management refers to the handling of any occurrence that considerably impacts the management or delivery of IT services in an organization. As defined by ITIL®, an Event is “a change of state which has significance for the management of a Configuration Item or IT service. The term Event is also used to mean an alert or notification created by any IT service, Configuration Item, or monitoring tool.[...] Read More
Posted in ITIL, Comments Feed: RSS 2.0
Dec 16
December 16th, 2014 by Jon Francum
ITIL® practices spread rapidly. Their growing popularity is partially due to the way the qualifications scheme is managed. Since the framework takes its cues from industry professionals and focused corporate feedback, it’s generally reflective of the way its users work with IT.[...] Read More
Tags: availability management, Cost Analysis Metrics, itil certification, ITIL Service Management Training, itsm, Service Desk Documentation
Posted in ITIL, Comments Feed: RSS 2.0
Dec 15
December 15th, 2014 by Angel Prusinowski
ITIL® (Information Technology Infrastructure Library®) is an industry acknowledged set of IT Service Management best practices. It promotes a realistic and scalable approach to identifying, planning, delivering and supporting IT services to the business and is comprised of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More
Posted in ITIL, Comments Feed: RSS 2.0