As tech qualifications go, the Certified Information Systems Auditor isn’t the most common. With the number of people who’ve earned CISA® credentials peaking in the low hundreds of thousands worldwide, each one of these individuals plays an extremely valuable role in maintaining modern auditing standards.[...] Read More

Configuration Management lies at the very heart of ITIL® – it allows a simple IT ‘technology’ provider to mature into a reliable and cost-effective ‘service’ provider, by bringing together all of an organization’s diverse IT components into one central database.[...] Read More

 ITIL® Foundation training is an initial stepping stone, but it can lead to much greater things. Increasing organizational awareness of your corporate IT mission will heighten the success rate of your future tech-driven endeavors.[...] Read More

Information technology (IT) is vital for many organizations. However, business users and IT professionals do not speak the same language – business users describe what they want by mentioning the effects desired whereas IT practitioners refer to the programming details or complex constructs used.[...] Read More

You know your company could do with some IT training; the only problem is what kind you should invest in. Unfortunately, catch-all solutions don’t exist.[...] Read More

As a provider of IT services, you’re heavily invested in maintaining high availability. Your clients and other users won’t settle for services they can’t rely on, so it’s up to you to implement a strategy that balances your operational capabilities and budget constraints with your consumer satisfaction efforts.[...] Read More

Even the best consulting is ineffective if it’s poorly targeted. No matter how many maverick visionaries or tech industry leaders you ask to assess your operating standards, you’ll require a focused effort to learn anything truly useful.[...] Read More

Event Management refers to the handling of any occurrence that considerably impacts the management or delivery of IT services in an organization. As defined by ITIL®, an Event is “a change of state which has significance for the management of a Configuration Item or IT service. The term Event is also used to mean an alert or notification created by any IT service, Configuration Item, or monitoring tool.[...] Read More

ITIL® practices spread rapidly. Their growing popularity is partially due to the way the qualifications scheme is managed. Since the framework takes its cues from industry professionals and focused corporate feedback, it’s generally reflective of the way its users work with IT.[...] Read More

ITIL® (Information Technology Infrastructure Library®) is an industry acknowledged set of IT Service Management best practices. It promotes a realistic and scalable approach to identifying, planning, delivering and supporting IT services to the business and is comprised of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More