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Jun 29

Introducing the Self-Paced Online ITIL® V3 Foundation Course

June 29th, 2014 by

Over the years, Ashford Global IT (AGIT) has been improving its services to make sure that its premium education is available to all. During its earlier years, AGIT began conducting classes on its campus in Orlando, Florida. Then, in an effort to bring more people the best training around, AGIT began offering open-enrollment courses across the U.S.[...] Read More

Jun 23

Making Sense of ITSM with ITIL® Awareness Training

June 23rd, 2014 by

ITIL AwarenessOne major problem for corporate training managers involves the need to impart vital knowledge without wasting time or resources. For instance, your bosses are unlikely to approve an expensive course of training if you can’t prove that it will actually help your staff gain skills that translate to increased revenues.[...] Read More

Jun 22

ITIL® – Preventing Costly IT Errors and Saving Reputations!

June 22nd, 2014 by

In today’s world of increasingly complex technology, providing a stable and secure IT environment can prove an interesting challenge. Yet, it is of critical importance that companies of all shapes and sizes, across all industry sectors, make IT best practices an organizational priority if they want to succeed. Indeed, a number of hard hitting news headlines have recently illustrated just how crucial a robust IT Service Management framework really is.[...] Read More

Jun 19

Could CISA Personnel Improve the Way You Perform IS Audits?

June 19th, 2014 by

CISA CertificationThe Certified Information Systems Auditor (CISA) qualification has been around since the late 1970s, but unlike many things in the IT arena, its longevity doesn’t make it any less relevant today. Over 100,000 individuals have earned this certification, and this is largely due to the fact that IT entities all over the world rely on such personnel for vital security assessments.[...] Read More

Jun 18

CPDE® Certification: Where ITIL® Gets Real

June 18th, 2014 by

CPDE CertificationThe IT Infrastructure Library (ITIL®) is widely acknowledged as a valuable set of standards and practices for managing the delivery and management of IT services. ITIL Certifications validate that an individual is proficient in the vocabulary, concepts and practices of the various pieces of the ITIL Framework.  These include Change, Problem, Asset, and Access Management; Service Design, Strategy and Agreements; and Continual Service Improvement.[...] Read More

Jun 17

The ITIL® V3 Foundation Course – What’s Involved?

June 17th, 2014 by

The ITIL® concepts for IT Service Management (ITSM) have been widely adopted within many IT departments of the world’s leading companies including Procter and Gamble, NASA, Boeing, Disney, HSBC Bank, and IBM.[...] Read More

Jun 16

Does ITIL® Virtual Classroom Training Require Structure?

June 16th, 2014 by

Many professional students have the mistaken impression that because virtual ITIL® training lacks a traditional classroom setting, it also lacks structure. While such assumptions may indeed be true in the case of certain professional education programs, the most effective training always incorporates some kind of well-defined format.[...] Read More

Jun 14

Request Fulfillment: Another Process to Improve Companies’ Productivity

June 14th, 2014 by

ITIL® is a framework that elaborates on IT Service Management’s standards and best practices. With this library, companies will learn to be more organized by following different processes. As a result, costs caused by errors will be reduced and the overall efficiency of workers will be maximized. To keep up with the constant changes being made in IT, the third and most recent version of ITIL has introduced a new process – Request Fulfillment.[...] Read More

Jun 13

Why Formal Business Writing is a Critical Skill to Master

June 13th, 2014 by

Business WritingBusiness communication is no casual affair. Even though it’s increasingly common for professionals to let colloquialisms and familiar phrases slip into their speech patterns, there still remains a distinct line that defines the boundaries of appropriate written communication.[...] Read More

Jun 10

Understanding the Four Ps of ITIL® Service Management

June 10th, 2014 by

4 Ps of ITIL Service ManagementMost managers are familiar with the four P’s of project management: people, product, process, and project. But did you know that ITIL® has its own 4 P’s which aren’t quite the same?[...] Read More