Home » 2014 » May (Page 2)
May 8

Try Virtual Classrooms For Effective ITIL® Training

May 8th, 2014 by

Technology workers are very busy people. IT staff may not only be busy, but also scattered across the country or even the world! This makes it tough to pin them down for training, particularly when trying to implement a set of standards and practices to improve service delivery, such as ITIL®.[...] Read More

May 5

Customizing Onsite IT Training For Diverse Workforces

May 5th, 2014 by

Technology TrainingOne problem that constantly confronts corporate training managers is the fact that different elements of their workforces require unique training.[...] Read More

May 1

ITIL® Processes And Key Metrics

May 1st, 2014 by

ITIL ProcessesIT organizations that implement any or all facets of the IT Infrastructure Library (ITIL®) see numerous benefits, including increased system availability, improved communication, and increased value derived from technology investments. Software that automates ITIL processes can provide even more benefit in the form of concrete data for root cause analysis, resource allocation, budgeting and tactical planning.[...] Read More