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Apr 3

Standardizing Service Modifications with ITIL® Change Management

April 3rd, 2014 by

ITIL Change ManagementAlthough it’s well known for its place within the ITIL® Framework, Change Management is a long-standing tradition within ITSM. Services need to evolve to meet the demands of clients, regulatory agencies and providers.[...] Read More

Apr 3

ITIL® V3 Operational Support and Analysis

April 3rd, 2014 by

Extending Your IT Service Management Skills for a More Efficient You”[...] Read More

Apr 2

How to Obtain the ITIL® V3 RCV Certification

April 2nd, 2014 by

If you have already earned the ITIL® V3 Foundation Certificate, it is recommended that you continue improving your skills and opt for the ITIL V3 Release, Control and Validation (RCV) Course. The RCV processes are intertwined with other processes that make up the Service Lifecycle. In order to get your RCV Certificate, you need to go through the following steps:[...] Read More