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Mar 4

Prepare for Your ITIL® V3 Foundation Certification Online

March 4th, 2014 by

As an IT professional, a certification from a reputable organization can help establish you as one of the best in your field. One of the prestigious certifications you can apply for is the ITIL® V3 Foundation Certification. However, your busy and demanding schedule may stand between you and that certificate. With so much to do and so little time, you may face difficulties in finding time to attend a training course and earn a certification.[...] Read More

Mar 3

Making IT Training Courses More Successful

March 3rd, 2014 by

Employee IT TrainingTraining courses can be boring, and employees who anticipate having to sit through uninteresting material are less likely to learn it properly.[...] Read More

Mar 2

About the 7 Step CSI Process in ITIL® V3

March 2nd, 2014 by

The IT business environment is always evolving, and organizations need to develop accordingly in order to stay up-to-date. Organizations that are not flexible enough to adapt to changes are often left behind. ITIL® V3 is a comprehensive approach to IT Service Management. By implementing this framework and adhering to the key processes addressed in it, an organization will have the resources it needs to adapt to, and keep up with, current business trends.[...] Read More

Mar 2

All You Need to Know About ITIL® V3 Operational Support and Analysis

March 2nd, 2014 by

After you have received your ITIL® V3 Foundation Certificate, you have become a valuable asset to your company. With your newfound knowledge of the Service Lifecycle, you are able to manage your IT department more efficiently. However, your knowledge isn’t complete yet. To enhance your knowledge and your IT Service Management skills, you should consider taking the ITIL V3 Operational Support and Analysis (OSA) Certification course.[...] Read More

Mar 1

ITIL® RCV Certification: Qualification Basics

March 1st, 2014 by

The intermediate level of ITIL® V3 consists of two streams: the Capability Stream and the Lifecycle Stream. The ITIL V3 Capability Stream is made of four individual certifications: the Service Offerings and Agreements Certification, the Operational Support and Analysis Certification, the Planning, Protection and Optimization Certification, and the Release, Control and Validation Certification, which is the focus of this article.[...] Read More