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Feb 26

Tips for Implementing ITIL® in your Organization

February 26th, 2014 by

The IT Infrastructure Library® (ITIL®) has been around for years. As a comprehensive plan for gathering the best practices from well-developed IT infrastructures, businesses have recently begun using the most recent version: ITIL V3. This newest version integrates a holistic approach that balances business goals with ever changing needs in technology. Businesses planning to implement ITIL V3 can take several steps to make the transition easier.[...] Read More

Feb 26

Completing the ITIL® Intermediate Examination

February 26th, 2014 by

Passing the ITIL® Intermediate examination can be a major hurdle for some trainees. While the relevant course information should have been covered in one’s classes, the fact that there are only eight questions on the 90-minute test often poses problems for those unfamiliar with the format.[...] Read More

Feb 24

Why Choose Vendor-Neutral Certifications Like CompTIA®?

February 24th, 2014 by

IT CertificationsIt can be difficult to choose a single certification to pursue as you work towards new job positions or try to add to your resume. Although certain qualifications are obviously beneficial because a large number of employers want staff who possess them, others are extremely hard for trainees to distinguish between.[...] Read More

Feb 19

Choosing Career-Relevant Information Technology Training

February 19th, 2014 by

TrainingThere are just as many information technology training courses out there as there are programming languages and applications. While it never hurts to increase one’s general knowledge of related technologies.[...] Read More

Feb 17

Using ITIL® Management to Stay Ahead of Change

February 17th, 2014 by

ITIL ManagementIT services are bound to change sooner or later. The stunning application that a firm creates for a client one day might be completely out of spec the next, meaning that the client will come back with new problems and issues that have to be corrected.[...] Read More

Feb 13

Learn Best Practices for IT Service Management

February 13th, 2014 by

ITSM TrainingAny business leader that wants to supercharge their organization’s service should learn best practices for IT Service Management (ITSM). It doesn’t matter if you’re worried about pleasing end users or internal customers, delivering high quality IT Services is imperative, yet difficult at times.[...] Read More

Feb 11

How To Get Better Products Through ITIL® Service Design

February 11th, 2014 by

Designing and planning an IT service is one of the most important parts of delivery. Although consumer needs are certain to change as time goes on, organizations must remain one step ahead.[...] Read More

Feb 10

How Flexible is ITIL® Implementation Business to Business?

February 10th, 2014 by

Each business will develop a strategy and implementation plan which relates to its pain points.  For example, a business may consider its help desk functions inefficient. This may result from a number of incompatible mechanisms for logging and tracking user problems or roles and responsibilities may be confusing and overlapping. In this case, the business may decide to look at Service Operations first. A business experiencing Change Management related failures, which can be extremely harmful to customer relationships, may want to look at its Release Control and Validation practices. If the business is experiencing failures in monitoring and managing IT related vendors and contracts or failure in delivering on Service Level Agreements, they would initially focus on their Supplier and Service Level Management Processes. By contrast, if the business determines the problem lies not within the quality of service received but instead its applicability, they may focus on Service Strategy as a starting point.[...] Read More

Feb 8

ITIL® Foundation Course – An Overview of the Course at Ashford Global IT

February 8th, 2014 by

ITIL® or the Information Technology Infrastructure Library® is a structured way for managing IT processes and services in an organization. This framework provides a systematic approach to IT Service Management.[...] Read More

Feb 7

How to Improve the Quality of Your IT Service Management

February 7th, 2014 by

Information TechnologyMore and more success in IT management is dependent on multiple factors. The only constant in the industry is change. Organizations that prepare their people to embrace that change and stay abreast of trends and developments will have a leg up on competitors within their space.[...] Read More