Home » 2014 » January (Page 2)
Jan 9

Bridging the Gap with ITIL® Awareness Training

January 9th, 2014 by

In-depth ITIL® training isn’t for everyone. Some of the concepts involved are more appropriate for those who actually create deliverables or address consumer support issues than they are for budget analysts and CEOs. Small firms must be judicious in their delegation of training time in order to get the most out of their limited human resources, but they still require decision-makers who understand the basics.[...] Read More

Jan 8

ITIL® Capacity Management – When Less is Sometimes More

January 8th, 2014 by

Providing sufficient IT capacity at a keen price is a delicate balancing act for most modern businesses – get it wrong and it can lead to the type of IT Incidents recently witnessed at social media giant Twitter or an IT budget that is totally out of control. Effective capacity planning plays a crucial role in both ensuring that an organization’s IT infrastructure is capable of meeting the ever increasing demands of its business and is implementing only the most cost-effective solutions.[...] Read More

Jan 7

Why Taking Advantage Of Workplace ITIL® Training Is Important To Your Career

January 7th, 2014 by

Workplace ITIL® training is popular with employers because they like the sense of organization and security that they get from overseeing workers who are all striving towards the same common goal. What many of their employees fail to realize, however, is that the training they undergo has direct benefits on their career paths.[...] Read More

Jan 7

Service Operation Processes: Request Fulfillment

January 7th, 2014 by

Within the Service Operation phase of the ITIL® Service Lifecycle, there are many processes and functions that are critical for the success of any organization. Request Fulfillment is one such Service Operation process. This process involves handling Requests from users and providing whatever they have requested.[...] Read More

Jan 4

Service Operation Processes: Access Management

January 4th, 2014 by

Access Management is the Service Operation process that deals with managing the access to services and making sure that services or applications are only accessed by those who have the authorization or need to access the information. The purpose is quite simple: security.[...] Read More

Jan 3

Security Training for the IT Professional

January 3rd, 2014 by

“Security” means different things to many organizations. For some, security represents the degree of protection against loss, danger, or criminal activity. For others, security includes how loss or danger impacts safety, continuity, and reliability. To address these significant issues, a plethora of security oriented certifications have been created, each having a unique focus on the business as a whole as well as the roles and functions within the business. Subjects covered include management of a company’s security organization, physical security, data or software security, and network security.[...] Read More

Jan 3

Role of a Configuration Administrator/Librarian As Stated In ITIL® V3

January 3rd, 2014 by

ITIL® V3 offers techniques, strategies, and processes which IT organizations can implement in order to grow, improve, and thrive in the IT industry. This framework is a complete guide that provides important practices, processes, and procedures that an organization can tailor to fit its needs.[...] Read More

Jan 2

How to Turn Corporate Training Into Quality Service Management

January 2nd, 2014 by

In order to compete on a global scale, businesses must strive to bring the maximum levels of service and credibility in the IT organization. Internal and external customers are demanding high-quality IT services. To meet this need organizations are seeking all available advantages.[...] Read More

Jan 2

Balancing Online and Onsite IT Training for Businesses

January 2nd, 2014 by

Onsite Corporate IT TrainingCompanies that want to improve their pools of skilled workers have numerous options for doing so. While some people believe that they have to choose one over the other, on site IT training for businesses should ideally complement online training.[...] Read More

Jan 1

What is ITIL®?

January 1st, 2014 by

The IT Infrastructure Library® (ITIL®) is a framework of best practices for quality IT Service Management (ITSM). ITSM is defined as the delivery and support of IT services to meet the business needs of an organization. These procedures are vendor-independent and apply to all aspects of the IT infrastructure. ITIL Version 1 was released in 1989 and contained over 40 books on IT Service Management.[...] Read More