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Jan 31

Learn How to Prep for the ITIL® Foundation Exam

January 31st, 2014 by

The ITIL® Foundation exam is the most popular entry-level certification, especially for people transitioning to information technology from another career. As the industry standard for Process, Service and Lifecycle Management for IT, the ITIL Foundation Certification offers many benefits and is recognized globally.[...] Read More

Jan 28

Navigating the ITIL® Service Lifecycle as an Individual Worker

January 28th, 2014 by

ITIL TrainingITSM frameworks have a lot to offer, but the best students delve deep into the intricacies to make their own tasks more doable. Go beyond the basics in order to get more from the skills that ITIL® Service Lifecycle training promotes.[...] Read More

Jan 23

The One Decision That Could Save Your Service Management In 2014

January 23rd, 2014 by

Professionals working in service management, operations, or other IT fields are often tasked with improving the organization’s service management. That’s one reason it’s important to be aware of trends, developments, and critical issues within the service management industry.[...] Read More

Jan 21

ITIL® Service Level Management – Managing Expectations and Delivering Customer Satisfaction

January 21st, 2014 by

As the global recession continues to bite and competition becomes increasingly fierce, it’s more important than ever that IT departments provide both value for money and high levels of customer satisfaction.[...] Read More

Jan 21

How To Ensure Successful Virtual ITIL® Training

January 21st, 2014 by

Virtual IT TrainingThe difference between a successful student and one who fails to make it to the top lies largely in one’s work ethic, but methodology is important too. Even the most motivated individual can easily fail if their study habits work against them, so it’s critical to take these factors into account when trying to gain new professional skills.[...] Read More

Jan 21

Role of the Service Desk Within the ITIL® Service Lifecycle

January 21st, 2014 by

ITIL® is a best practice approach that aids organizations in the adoption of change and growth throughout their business. These best practices are broken down into the five phases of the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

Jan 16

Strategizing ITIL® Training Courses

January 16th, 2014 by

While they share many of the same benefits, individual ITIL® training courses stand in stark contrast to the organization-wide training that employers institute. Although it’s important to learn about ITSM principles in a group context before applying them, many employees increase their vital knowledge even further by branching out on their own.[...] Read More

Jan 14

Info You Should Know About ITIL® V3

January 14th, 2014 by

Information Technology Service Management (ITSM) is one of the important factors in an IT company or an organization’s IT department. This is so because ITSM helps bridge the gap between the technology developers and the end users of the product developed. In order to remain efficient and effective, IT managers need to enroll in training courses on a regular basis; that way, they will be exposed to new ideas that will help them get their work done effectively. One of the important training sessions IT managers should take part in is ITIL® V3.[...] Read More

Jan 13

Why Are CDPE®-Accredited Individuals Essential?

January 13th, 2014 by

Process Design WorkflowProcess design is one of the most essential parts of implementing a viable ITSM® framework. Firms need to understand how to come up with systems that they can maintain, and this requires foresight, experience and dedication to defining best practices.[...] Read More

Jan 10

ITIL®: Six Key Processes

January 10th, 2014 by

The IT Infrastructure Library® (ITIL®) is a set of best practices in IT Service Management. ITIL contains detailed descriptions of important practices and provides checklists and procedures that can be tailored to any IT department’s needs. Six of the key processes in ITIL are discussed below.[...] Read More