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Nov 28

Improving Profitability Through IT Training Courses for Businesses

November 28th, 2013 by

Information Technology TrainingFirms that want to help their staff improve their skill sets know that they only have so much time for continuing professional education.[...] Read More

Nov 27

Introducing ITIL®: The Service Desk

November 27th, 2013 by

Setting Up a Service Desk

In the first article in this series, we introduced practical starting points for implementing ITIL®. If your organization currently relies on a mixture of informal processes and lines of communication to the IT department, it is likely that actual IT service delivery and end-user satisfaction are negatively affected.[...] Read More

Nov 26

The ITIL® Process Helps Your Organization Implement ITIL Faster and at a Lower Cost

November 26th, 2013 by

The ITIL® framework is a methodology that defines how to successfully implement Service Management with the assistance of Knowledge Management. It has been said repeatedly that only what is tracked and measured really matters within an organization’s culture. Using the ITIL process helps an organization to establish a baseline from which it can plan, implement and measure moving forward.[...] Read More

Nov 21

Technology-Specific Training Valuable to IT Careers and Businesses’ Bottom Lines

November 21st, 2013 by

ITIL Training for BusinessesTechnology-specific training and certification is so valued by IT staff and managers that companies looking to attract and retain the best employees are offering more and more training options. An InformationWeek survey of more than 14,000 IT staff and managers found that 48 percent had attended company-paid training at some point in the last year.[...] Read More

Nov 19

The Secret to Delivering High Quality IT Services

November 19th, 2013 by

IT Best PracticesService management requires making sure that IT services are aligned with the company’s needs and aggressively supports them. If IT processes and services are implemented, managed and supported in the correct manner, the organization will be more successful, put up with less disruption and loss of productive hours as well as reduce costs. That’s in addition to increasing revenue, improving public relations and achieving organizational objectives.[...] Read More

Nov 14

Using ITIL® Processes to Divide Workloads

November 14th, 2013 by

Business GoalsWorkplace efficiency is highly reliant on a firm’s ability to assign tasks and allocate resources. These common business management functions are often lost in the shuffle, however.[...] Read More

Nov 13

How to Customize ITIL® to Your Business Needs

November 13th, 2013 by

Too many managers look at ITIL® recommendations and attempt to implement them in the form of checklists. Instead, managers should leverage ITIL’s flexibility and customize it to their own organizations, keeping these four principles in mind throughout the process:[...] Read More

Nov 12

Improving Your Qualifications with CompTIA® Security

November 12th, 2013 by

Security AwarenessData security has recently come to the forefront of public attention with news that numerous firms and government organizations, such as the National Security Agency (NSA), are cooperating to take advantage of technology for espionage and domestic surveillance purposes.[...] Read More

Nov 11

The Impact of Grammar

November 11th, 2013 by

Success webWhat is grammar, anyway? This all-encompassing noun refers to an entire language system. In its simplest form, grammar generally refers to syntax—or the way sentences are structured. We look at grammar as a set of rules that we as writers abide by for compiling words, clauses, and phrases.[...] Read More

Nov 8

The Benefits of ITIL®

November 8th, 2013 by

Businesses have always had a mammoth amount of data to organize. This causes challenges for all those involved in their management. These challenges are met and overcome by the implementation of ITIL® (Information Technology Infrastructure Library®) which provides certification, tools, techniques and skills to individuals which will allow them to align the needs of the business with the best practices of IT Service Management. ITIL follows a reliable and systematic method which facilitates efficient collection, analysis, and distribution of data.[...] Read More