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Jul 31

Incident Management in Practice

July 31st, 2013 by

Incident Management is a core concept of ITIL® (Information Technology Infrastructure Library®), but how well does this translate into actual IT delivery?[...] Read More

Jul 30

CPDE® Accreditation Helps Capitalize on IT Skills

July 30th, 2013 by

Process FlowchartIT Service Management (ITSM) training is an important part of learning how to manage IT services, but even the most common process frameworks have their deficiencies. Frameworks like MOF, ITIL and ISO/IEC 20000 are designed for planning broader business processes, but they often neglect the groundwork that goes into redesigning and improving process techniques.[...] Read More

Jul 29

Certified Information Security Manager (CISM)

July 29th, 2013 by

Along with CISSP, CISM (Certified Information Security Manager) is another important certification for information and computer security professionals. The CISM certification is administered and awarded by ISACA (Information Systems Audit and Control Association). This certification is meant for those who manage, design and oversee the Information Security processes and systems in organizations. While preparing for the CISM exam, candidates will learn international security compliance and implementation methods and Information Security management concepts. The CISM certification is also listed as an approved certification by the US Department of Defense (DoD) for the Information Assurance Workforce Improvement Program.[...] Read More

Jul 26

Microsoft’s Certified Information Technology Professional Database Administrator: An Overview

July 26th, 2013 by

CISM TrainingDatabase systems are the bedrock of almost all modern computing systems and platforms. Websites like Google, Amazon and eBay run on huge database systems to provide data and resources in real time.[...] Read More

Jul 25

ITIL® Management Training Improves Your Workforce

July 25th, 2013 by

ITIL Management TrainingIT Service Management (ITSM) frameworks are extremely common, but ITIL® management methods keep coming to the forefront of people’s attention. ITIL methods are widely used by global firms, and their popularity reflects the numerous advantages that the framework bears over other certifications.[...] Read More

Jul 24

An Introduction to the ITIL® Service Lifecycle

July 24th, 2013 by

The introduction of the Service Lifecycle was a transformational time for IT Service Management (ITSM). ITIL® best practices moved from a segregated process-driven view into a more holistic, lifecycle-oriented approach.  This article will provide a brief overview of the 5 stages of the ITIL Service Lifecycle.[...] Read More

Jul 23

ITIL® Training and Your Career Goals

July 23rd, 2013 by

ITIL TrainingWhere would you like your career to take you? While you may have a vision or a particular place in mind, it’s just a fantasy without the contextual knowledge to make it a reality. Pursuing ITIL training helps you learn what employers want and ensures that you can use your wide array of skills to meet realistic goals. Find ITIL training opportunities in your area by clicking here.[...] Read More

Jul 22

ITIL® and Its Origins

July 22nd, 2013 by

While only on its third version, the IT Infrastructure Library® (ITIL®) has been around for over 20 years. Over that span, it has become the most widely adopted IT Service Management (ITSM) framework worldwide. In brief, ITIL is considered a practical approach to determine, prepare, present and support IT services.[...] Read More

Jul 19

PMP: The Future of Project Management

July 19th, 2013 by

The Project Management Professional (PMP) Certification course is a course that implements the knowledge found in A Guide to the Project Management Body of Knowledge. This book, also known as the PMBOK® Guide, is produced by the Project Management Institute (PMI).[...] Read More

Jul 19

ITIL® Expert Certification – An Overview

July 19th, 2013 by

The ITIL® Expert Certification is perfect for those wanting to demonstrate their in-depth knowledge of ITIL. There is no separate examination to obtain the ITIL Expert Certification, and it is mandatory for candidates to obtain this certification before they can move on to the final and highest level of the ITIL certifications – the ITIL Master Certification. Once a candidate achieves this certification, it is bound to benefit their professional careers.[...] Read More