Home » 2013 » May (Page 2)
May 17

Service Desk

May 17th, 2013 by

The Service Desk provides a central point of contact for all the users within an organization.  A log is maintained here to record and manage all Incidents, Service Requests, and Access Requests that occur during service delivery. In addition, the Service Desk provides an interface for all the processes and activities within the Service Operation phase of the Service Lifecycle.[...] Read More

May 16

An Increase in ITIL® Training Seen in Salt Lake City

May 16th, 2013 by

Utah MapThe increased amount of ITIL® training that is occurring in Salt Lake City, UT reflects the area’s long history as a major business hub. For many industries, its central location in the North American continent made it the ideal stop along major shipping routes for depots and warehouse facilities. Favorable state business laws also encourage major investments and expenditures by multinational financial firms.  Read more about the Information Technology Infrastructure Library.[...] Read More

May 15

IT Operations Management

May 15th, 2013 by

IT Operations Management is the Service Operation function that oversees the management and maintenance of the IT infrastructure. This function performs continuous operational activities; it is also responsible for controlling and maintaining the IT infrastructure to ensure that services are delivered as agreed upon in the Service Level Agreement.[...] Read More

May 14

ITIL® Online Training and Your Career Path

May 14th, 2013 by

Online TrainingHow does ITIL® online training affect your career future? Many IT professionals seem to think that they won’t have to worry about higher-level ITSM components until later, and if they keep that sort of attitude, they may be correct. Those who take hold of the reins and participate in ITIL training, on the other hand, find that they don’t have to wait as long as they anticipated to land management jobs and team leader positions.[...] Read More

May 13

Microsoft Access – A Database Program for Families and Small Businesses

May 13th, 2013 by

Microsoft Access is a database management software application which helps you create tables, enter records, and perform operations on your data. Although these functions are essential to software developers, they are just as important for all people regardless of their field.[...] Read More

May 11

MS Word Courses at Ashford Global IT

May 11th, 2013 by

To be successful in today’s world, you need to know how to create and edit documents on a computer. Microsoft Word is the one of the most widely used tools for all writing jobs. It is easy to understand and convenient to use. Microsoft Word 2007 comes with numerous features; therefore, it is necessary that you understand the key elements.[...] Read More

May 10

ITIL® and the Concept of Service

May 10th, 2013 by

If you were to ask someone not aware of ITIL® or someone who is new to ITIL, “What is Service?” you may get answers like:[...] Read More

May 10

Problem Management Process

May 10th, 2013 by

Within ITIL®, Problems are defined as the unknown cause of one or more Incidents. The Problem Management process is responsible for managing the Lifecycle of all Problems that may occur during service operations. The main focus of Problem Management is to prevent any interruption from occurring and to minimize the effects of Incidents that cannot be prevented. Many times when a Problem occurs, the cause may not be immediately known; therefore, this process is responsible for investigating the root cause(s) of Incidents.[...] Read More

May 9

Understanding Microsoft® Online Training

May 9th, 2013 by

Microsoft Online TrainingDo you think that you have what it takes to command top wages in your chosen field? If you don’t have the Microsoft® training to back your confidence up, you may be seriously overestimating your worth to potential employers.[...] Read More

May 8

Who Should Become ITIL® Certified, And What Does It Mean?

May 8th, 2013 by

Help desk and support staff, business analysts, IT support personnel, IT managers – that is to say, most IT personnel will benefit from ITIL® Certifications.  Increasingly, prospective clients and employers are making ITIL Certifications a prerequisite for consideration.  An ITIL Certification assures employers and the public that you are recognized as a qualified IT professional.  Because ITIL represents best practices within the IT industry, being ITIL certified shows that you have an understanding of these best practices and are ready to apply them in your career.[...] Read More