Businesses need to continuously upgrade and improve their services in order to remain competitive.  Therefore, there is a need for steady, ongoing improvements throughout the Service Lifecycle.[...] Read More

IT services are a vital part of any modern business, but they’re especially important to companies with presences in Salt Lake City, UT. In recent decades, the region has experienced massive population growth and accompanying increases in professional and business services, which currently make up around a fifth of jobs.[...] Read More

Continual Service Improvement (CSI) is an important way for organizations to constantly improve their services and business operations as well as remain up-to-date in an ever changing business environment.[...] Read More

Learning is an extremely personal activity, and its results depend on your self-application. Having to adhere to someone else’s schedule can make it impossible to master a subject, especially with complex topics. Unfortunately, many traditional classrooms force students to adhere to their instructor’s pace, resulting in scheduling conflicts and learning style issues that ultimately end in student failures.[...] Read More

Continual Service Improvement (CSI) is primarily concerned with creating and maintaining value for customers and users. This is done by identifying and implementing improvements to the IT services that support the business processes.  A key goal of the Continual Service Improvement stage of the ITIL® Service Lifecycle is to maintain the overall health of an organization’s IT Service Management.  In addition, CSI constantly assesses and aligns the IT services with the present and future needs of the organization.  This is done through a seven step process in which you define what you should measure and what you can measure.  Then data is gathered, processed, analyzed, and converted into information and knowledge. This knowledge is used to implement corrective actions.[...] Read More

ITIL® V3’s Service Operation helps in providing your clients with quick and effective service delivery. This ensures that your customers get the most value out of your services. To deliver services efficiently, you need to be able to monitor potential problems. One of the processes that can help you is Event Management.[...] Read More

Application Management is responsible for supporting and maintaining operational applications.  This function provides the technical expertise and management for all the applications within an organization. The role of Application Management is quite similar to Technical Management; however, the focus is on software applications rather than the IT infrastructure.[...] Read More

With almost 40 percent of all employees in Salt Lake City, UT working for large organizations like governments, transportation providers, utility services and major trade conglomerates, improving IT skills has a very important place in the business process.[...] Read More

The function of Technical Management is to provide the technical skills and resources essential to support the ongoing operation of the IT infrastructure. This technical team assists in planning, implementing and upholding a stable and resilient infrastructure to ensure that all required resources and expertise are always in place to maintain and improve the IT services and their supporting technologies.[...] Read More

Everyone has at least a vague idea of how important secure networks are, but many business owners drastically underestimate the critical nature of network security training. We’ve all heard stories about firms, organizations and major government institutions that lost thousands of consumer records or exposed internal trade secrets to the world.[...] Read More