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May 31

The 6-Step CSI Model

May 31st, 2013 by

Businesses need to continuously upgrade and improve their services in order to remain competitive.  Therefore, there is a need for steady, ongoing improvements throughout the Service Lifecycle.[...] Read More

May 30

Salt Lake City Businesses Improving IT Services with ITIL® Training

May 30th, 2013 by

Business Best PracticesIT services are a vital part of any modern business, but they’re especially important to companies with presences in Salt Lake City, UT. In recent decades, the region has experienced massive population growth and accompanying increases in professional and business services, which currently make up around a fifth of jobs.[...] Read More

May 29

The 7 Step CSI Process

May 29th, 2013 by

Continual Service Improvement (CSI) is an important way for organizations to constantly improve their services and business operations as well as remain up-to-date in an ever changing business environment.[...] Read More

May 28

Virtual ITIL® Training – Bringing the Classroom to You

May 28th, 2013 by

Virtual Online TrainingLearning is an extremely personal activity, and its results depend on your self-application. Having to adhere to someone else’s schedule can make it impossible to master a subject, especially with complex topics. Unfortunately, many traditional classrooms force students to adhere to their instructor’s pace, resulting in scheduling conflicts and learning style issues that ultimately end in student failures.[...] Read More

May 27

Overview of the Continual Service Improvement Phase

May 27th, 2013 by

Continual Service Improvement (CSI) is primarily concerned with creating and maintaining value for customers and users. This is done by identifying and implementing improvements to the IT services that support the business processes.  A key goal of the Continual Service Improvement stage of the ITIL® Service Lifecycle is to maintain the overall health of an organization’s IT Service Management.  In addition, CSI constantly assesses and aligns the IT services with the present and future needs of the organization.  This is done through a seven step process in which you define what you should measure and what you can measure.  Then data is gathered, processed, analyzed, and converted into information and knowledge. This knowledge is used to implement corrective actions.[...] Read More

May 24

Event Management: Contributing to the Speedy Delivery of High-Quality Services

May 24th, 2013 by

ITIL® V3’s Service Operation helps in providing your clients with quick and effective service delivery. This ensures that your customers get the most value out of your services. To deliver services efficiently, you need to be able to monitor potential problems. One of the processes that can help you is Event Management.[...] Read More

May 24

Application Management

May 24th, 2013 by

Application Management is responsible for supporting and maintaining operational applications.  This function provides the technical expertise and management for all the applications within an organization. The role of Application Management is quite similar to Technical Management; however, the focus is on software applications rather than the IT infrastructure.[...] Read More

May 23

ITIL® Framework the Focus of Salt Lake City IT Training

May 23rd, 2013 by

Network TechniciansWith almost 40 percent of all employees in Salt Lake City, UT working for large organizations like governments, transportation providers, utility services and major trade conglomerates, improving IT skills has a very important place in the business process.[...] Read More

May 22

Technical Management

May 22nd, 2013 by

The function of Technical Management is to provide the technical skills and resources essential to support the ongoing operation of the IT infrastructure. This technical team assists in planning, implementing and upholding a stable and resilient infrastructure to ensure that all required resources and expertise are always in place to maintain and improve the IT services and their supporting technologies.[...] Read More

May 21

Why Improved Network Security is an Absolute Must

May 21st, 2013 by

Network SecurityEveryone has at least a vague idea of how important secure networks are, but many business owners drastically underestimate the critical nature of network security training. We’ve all heard stories about firms, organizations and major government institutions that lost thousands of consumer records or exposed internal trade secrets to the world.[...] Read More