Home » 2013 » April (Page 2)
Apr 16

Successfully Earning Your ITIL® Intermediate Certification

April 16th, 2013 by

Server RoomUnlike the basic ITIL® Foundation qualification, the next level, the ITIL Intermediate Level, incorporates a series of modular courses that candidates can choose from at their discretion. Although this does make it easier for people to tailor their qualifications to their own career goals, it can also present them with difficulties in terms of actually making a choice.[...] Read More

Apr 12

Change Management

April 12th, 2013 by

Changes in a business can be made for a variety of reasons, whether they are proactive, in an effort to reduce costs, improve services, or increase support, or reactive as a response to changing business conditions or resolving errors.  Change Management refers to the process within Service Transition that facilitates Changes into the IT infrastructure in an organization with minimum disruption to other IT services.  A practical Change Management process allows Changes to be made reliably, economically and timely.[...] Read More

Apr 11

Open Enrollment Information Technology Training Building Career Foundations

April 11th, 2013 by

Information Technology Career What’s the best way to jump start your IT career? Although getting a degree and in-field experience under your belt are certainly good starts, they may not give you the boost you need to really forge ahead.[...] Read More

Apr 10

ITIL® V3 Release, Control and Validation Certification

April 10th, 2013 by

There are two Streams in the Intermediate Level of ITIL® V3: the Lifecycle Stream and the Capability Stream. The ITIL V3 Release, Control and Validation (RCV) course is part of the Capability Stream along with three other courses.  If you are interested in an Intermediate ITIL V3 Certification, manage Release, Control and Validation processes, or are in charge of implementing IT Service Management programs, this is the course you should take.[...] Read More

Apr 10

Service Asset and Configuration Management

April 10th, 2013 by

Service Asset and Configuration Management (SACM) is a process within the Service Transition phase that allows IT management to have greater control over the Service Assets and Configuration Items in an organization. The main purpose of SACM is to identify, control and document the Service Assets and Configurations Items while protecting their integrity throughout the Service Lifecycle. From a legal and financial standpoint, the deployment and control of the Service Assets and Configuration Items are very important to an organization, and this process ensures that they are properly administered.[...] Read More

Apr 9

Incorporating ITSM the Right Way

April 9th, 2013 by

ITSM Training If you deliver IT services without some kind of framework, you’re selling yourself short. No matter how hard you try, your consumers won’t ever get to see how great your IT solutions actually are because you’ll be mired down in tiny logistics issues and management problems. Whatever potential your great concepts originally possessed will be obscured by the fact that you can’t execute essential tasks at a sufficient level to provide a high-quality product.[...] Read More

Apr 6

Are There Any Costs Savings Directly Related to ITIL® Implementation?

April 6th, 2013 by

Yes, there are costs savings directly related to ITIL® implementation.  For example, in the ITIL Process Change Management, the ITIL structure promotes effective prioritization of scheduling, monitoring, and validating the accuracy of all Request For Change (RFC). Change Management also coordinates with all levels to insure efficient and successful implementation.[...] Read More

Apr 5

Release and Deployment Management

April 5th, 2013 by

The objective of the Release and Deployment Management process is to plan, build, test and deliver the capabilities of services in accordance with the Service Design specifications. The main focus is to maintain the integrity of the live environment and ensure that the correct components are released. This minimizes the frequency of Changes to Service Assets and the IT-based infrastructure. A key purpose of the Release and Deployment Management process is to improve the stability of the services offered to users while minimizing risks and reducing costs.[...] Read More

Apr 4

Implement Microsoft Office® Training to Improve Your Organizational Productivity

April 4th, 2013 by

 Microsoft Office® TrainingMicrosoft Office® (MS Office) products are so widely used that they’ve become a kind of de facto international standard. Over the past few decades, people have learned to utilize these tools in school and on the job, leading some organizations and their leaders to believe that they can simply rely on new hires to automatically understand how to handle the various software packages.[...] Read More

Apr 3

Why Take an Operational Support and Analysis Capability Course?

April 3rd, 2013 by

An ITIL® course, also known as an Information Technology Infrastructure Library course, can help you in a number of ways. One of the more popular classes is the Operational Support and Analysis Capability course, which offers a number of benefits to those taking it and who are interested in working in the ITIL V3 area.[...] Read More