Home » 2013 » March (Page 2)
Mar 19

Roles Within Service Asset and Configuration Management

March 19th, 2013 by

ITIL® V3 provides IT organizations with practices and strategies that will help these organizations monitor and improve the process of producing services. This will result in maximum benefits to the company. Previously, IT organizations didn’t do so well when adapting to changes that were part of the growth process. Of course, organizations that do not grow with time fail terribly.[...] Read More

Mar 18

Information Security Management

March 18th, 2013 by

Information Security Management is responsible for securing the confidentiality, integrity, and availability of an organization’s assets, IT services, and information data as well as ensuring the accuracy of the information and data. This process is primarily concerned with aligning IT security with the business’s security policy and making certain that the Information Security in all Service Management activities is managed properly.[...] Read More

Mar 15

Design Coordination

March 15th, 2013 by

The Design Coordination process in the Service Design phase is primarily focused on ensuring that the objectives in the Service Design phase are met through a distinct area of coordination. All actions involved in the Service Design stage are managed from this central point to ensure objectivity.[...] Read More

Mar 14

Maximize Workplace Efficiency with Online ITIL® Foundation Training

March 14th, 2013 by

Online TrainingTraining workforces uniformly can be exceedingly difficult. Even though you do your best to implement standards and ensure that everyone adheres to them, the fact that your employees all have different schedules and responsibilities within your organization makes it difficult to get your training program up and running successfully. This is especially apparent at smaller firms where everyone is already pulling double duties on a regular basis. Asking your employees to enroll in online ITIL® Foundation training programs is a great way to ensure that they’re all gaining the same vital knowledge.[...] Read More

Mar 13

Capacity Management

March 13th, 2013 by

Capacity Management is the process that ensures the business has the necessary capacity to cost effectively meet and exceed current and future business requirements. Capacity Management is responsible for ensuring that the resources required to conduct all activities are well thought-out in the Service Design stage. In addition, this process deals with correlating the IT capacity to the demands of the business.  Capacity, as defined by ITIL, is “the maximum throughput that a Configuration Item or IT service can deliver whilst meeting agreed Service Level Targets.”[...] Read More

Mar 12

Unifying Your Workforce with ITIL® Awareness Training

March 12th, 2013 by

Classroom TrainingFor many people, the hardest part of learning a new field is getting started. Because the concepts involved are often completely unfamiliar, they represent the largest stumbling blocks. This is especially true of IT Service Management, where new players have a difficult time learning how to quantify and evaluate their progress. By implementing simple ITIL® Awareness training in your workplace, however, you can make sure that your entire staff can play a role in delivering and improving the IT services that your business revolves around.[...] Read More

Mar 11

ITIL® V3 Release, Control and Validation Capability Course

March 11th, 2013 by

As you have earned your ITIL® V3 Foundation Certificate, you already know the basics of ITIL V3. However, those alone aren’t enough to help you face the problems which can arise at your workplace. You need more than basic ITIL knowledge to get you through, thus the ITIL V3 Release, Control and Validation Capability course is the thing for you.[...] Read More

Mar 9

Info You Should Know About ITIL® V3

March 9th, 2013 by

Information Technology Service Management (ITSM) is one of the important factors in an IT company or an organization’s IT department. This is so because ITSM helps bridge the gap between the technology developers and the end users of the product developed. In order to remain efficient and effective, IT managers need to enroll in training courses on a regular basis; that way, they will be exposed to new ideas that will help them get their work done effectively. One of the important training sessions IT managers should take part in is ITIL® V3.[...] Read More

Mar 8

Discovering the Processes of ITIL® Service Transition

March 8th, 2013 by

ITIL® Service Transition is one of the disciplines that is covered by ITIL V3. With the help of its processes, the IT services of your company are built, deployed, and managed. In the following sections, you will find out how each of these processes function.[...] Read More

Mar 8

Availability Management

March 8th, 2013 by

Availability Management focuses primarily on the management of all the availability aspects and components that relate to service provision. This process ensures that the availability targets are measured and matched or surpassed at all times in a cost-efficient manner. Another focus of this process is to actively optimize and improve the availability of IT services and their supporting activities. Availability is defined within ITIL as the agreed time when IT services are available to users.[...] Read More