The Supplier Management process confirms that value for money is received from the suppliers of the business and that they adhere to their contractual agreements with the organization.  In addition, Supplier Management manages the relationships with suppliers, handles the contacts and agreements with suppliers, and oversees supplier performance.[...] Read More

Unlike many kinds of credentials, ITIL® certifications allow their holders to apply their knowledge progressively as they complete more ITIL training modules. The ITIL framework is designed to build on itself. This characteristic makes it equally useful to those who want to use the skills they learn right away and others who simply plan to seek better employment opportunities in the future.[...] Read More

In any company, there must be an agreement between the business and the client to achieve realistic goals. The business has to provide a level of service that is acceptable by the client. Service Level Management (SLM) is responsible for continuously identifying, monitoring, and reviewing IT service levels and IT service quality. This process ensures that the agreed upon level of service is provided for all IT services.  Service Level Management also makes sure that the services align with the business requirements as well as meet the needs of the customers.[...] Read More

If you want to get ahead in the IT world, you can do so in leaps and bounds by earning your CompTIA® Network+ Certification. This certification is for network installers, cable installers, network administrators and network technicians who want to improve their career skills.[...] Read More

Standard operating procedures and best practices when it comes to computer architecture, networking, and software are extremely important in office and business environments. As such, ITIL training, certifications, and qualifications are in high demand in both public and private sectors. In many respects, ITIL® training is seen as the benchmark for IT professionals. Obtaining the ITIL Foundation Certification can start a rewarding career for any aspirant.[...] Read More

The Service Catalog provides a single, accurate, reliable source of information about all the services that are provided in business operations.  The specific areas that are covered in the catalog relate to the details, status, interfaces and dependencies for any services currently in the live environment or being transitioned into the live environment.  The Service Catalog guarantees that it is always available to the persons who are authorized to view it.[...] Read More

[...] Read More

In today’s world, technology is a critical part of all business processes. Therefore, the sustained availability and functionality of IT services in any business environment is highly important. IT Service Continuity Management (ITSCM) introduces risk reduction methods and IT service recovery options. This process is important as it helps to preserve and recover IT services in the event of a service outage.[...] Read More

Ashford Global IT, an innovative company that specializes in delivering information technology training and security certification courses, has seen an increase in demand and enrollment for online classes.[...] Read More

It’s not enough to be a tech enthusiast or a coding genius anymore. Nowadays, you have to make sure that your skills are applicable in the workplace. The IT services that employers deliver and maintain aren’t like the hobby projects you work on in your spare time; they follow frameworks that must be observed. By earning an ITIL® Foundation Certification, you’ll show that you can play along.[...] Read More