Home » 2013 » February (Page 2)
Feb 13

Be a Better Job Prospect with ITIL Foundation Certification Online Training

February 13th, 2013 by

Online ITILTrainingThe ITIL framework helps software and network engineers create large-scale applications based on best practices within the industry. ITIL Foundation training courses let employers know that you can create the applications they need the right way, the first time around. Although you may have faith in your own abilities, earning the right credentials helps prove it to prospective employers. You even have the option of earning the certification via online training.[...] Read More

Feb 12

Business Relationship Management

February 12th, 2013 by

Business Relationship Management is the Service Strategy process that is focused primarily on the maintenance of the relationship between the business and the client. The needs of existing and potential customers are identified, and the relevant services are developed and dispatched to meet those needs. The efficient handling of customer complaints to ensure successful and timely resolution falls within this process as well as administering customer satisfaction surveys.[...] Read More

Feb 11

Improving Consumer Services with ITIL Foundation Training

February 11th, 2013 by

Database ApplicationsThe Information Technology Infrastructure Library®, or ITIL®, is an industry-accepted philosophy for managing IT services. It helps professionals create corporate networks, and firms routinely improve their consumer products by training in the methodology.[...] Read More

Feb 9

Introducing the Online ITIL® V3 Foundation Course

February 9th, 2013 by

ITIL® V3 is one of the most widely accepted approaches to IT Service Management all over the world, and the ITIL V3 Foundation Certificate is the first step IT professionals and managers need to take in order to start building their managerial skills. However, with the demanding schedules that IT experts and business managers have, even the short period they spend training for the ITIL V3 Foundation Certification exam can be overwhelming. Ashford Global IT (AGIT) realizes this and, thus, introduces its very own instructor-led, online ITIL V3 Foundation Certification training program.[...] Read More

Feb 7

Why is Ashford Global IT A Smart Choice For My ITIL® Training?

February 7th, 2013 by

The significance of an ITIL® Certification is evident in today’s economy. As information technology (IT) becomes the cornerstone of the modern business world, IT professionals are facing new challenges in delivering effective IT services consistently. With an increasing focus on a performance-driven environment, employers and customers want a higher quality and availability of services. There are a number of benefits organizations can receive by sending their personnel to attend ITIL training. Companies and government agencies can develop a more systematic and professional approach towards IT Service Management (ITSM). They can also rest assured that their employees have a certain degree of knowledge in regards to ITSM. Organizations that have personnel holding an ITIL Certification are considered to be the leaders in ITSM. By learning the roles they have to play in service delivery, employee performance also improves.  As a result, the organization enjoys a higher quality and availability of IT services, an increased level of customer satisfaction, and a more efficient use of human resources. Florida-based Ashford Global IT (AGIT) offers all the certification courses in the ITIL V3 Qualification Scheme:[...] Read More

Feb 7

Service Strategy Phase Overview

February 7th, 2013 by

The Service Strategy phase of the Service Lifecycle is at the core of the ITIL® framework. In this phase, IT Service Management is designed, developed and implemented as a strategic asset. In addition, a clear service strategy must be established. This includes information on what services should be offered, who should receive these services, how the services should be developed as well as operating standards between providers and clients. There are five main processes in the Service Strategy phase:[...] Read More

Feb 5

ITIL® Service Lifecycle – An Overview

February 5th, 2013 by

The ITIL® Service Lifecycle has five phases – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.[...] Read More