Home » 2013 » February
Feb 28

Service Design Phase Overview

February 28th, 2013 by

The Service Design phase of the ITIL® Service Lifecycle is concerned with the design and development of IT services to ensure that they effectively meet the customers’ needs. The design of the services should always utilize the newest and most effective technology in order to offer cost-effective services. Effective monitoring at this phase makes certain that service delivery is consistent and the quality of service is maintained. There are eight key processes in the Service Design phase:[...] Read More

Feb 27

Widen Your Skill Set By Completing Business Writing Courses

February 27th, 2013 by

Employees Talking Information TechnologyEveryone knows that it’s important to communicate ideas clearly and sensibly, but this is even more critical when you’re writing them down.[...] Read More

Feb 26

Demand Management

February 26th, 2013 by

Service Management must always establish a balance between consumption and capacity. Demand Management is responsible for accurately evaluating the demand for the service as well as appropriately managing the capacity to serve clients. This process ensures that the organization is capable of meeting customer demands.[...] Read More

Feb 25

Demystifying HR Evaluation Via ITIL Certification

February 25th, 2013 by

For most managers, targeting key areas for self-improvement is easy until they get to the IT department. Because of the traditionally diaphanous, complicated nature of IT services and networks, it can be hard for those who don’t specialize in these areas to make positive headway with their management techniques. Implementing the ITIL® framework with ITIL certified staff on an organizational level allows firms to improve both their IT staff management and IT services.[...] Read More

Feb 22

Using IT Service Management from the Very Start

February 22nd, 2013 by

IT services are essential factors in the modern business world, but corporate governance is severely lacking in many firms. You need to treat your IT services like any other asset with a potential for ROI; optimization is key, and it’s only possible through recognized IT Service Management frameworks like ITIL® (IT Infrastructure Library®).[...] Read More

Feb 21

Financial Management

February 21st, 2013 by

Financial Management is a vital process in the ITIL® framework. The economic delivery of the services in any organization requires prudency and transparency in finances.   Income and expenditure should always be accountable. Financial Management can help with that.[...] Read More

Feb 20

ITIL Makes Firms More Competitive

February 20th, 2013 by

IT TrainingAlthough it has historically been more popular in other countries, the ITIL® (IT Infrastructure Library®) framework is quickly gaining ground in the U.S. Businesses from all industries and specializations use IT services internally and externally for their consumers.[...] Read More

Feb 19

Strategy Generation

February 19th, 2013 by

Strategy Generation is an important process that assists an organization in deciding what services they will offer to the market. Understanding the needs of customers helps in the development of the strategies. Customers do not just buy tangible things; moreover, they buy the quality of the service and the knowledge that they will be satisfied with the service. Strategy Generation requires that the service provider be focused on the needs of the customers and be cognizant of the competition that exists.[...] Read More

Feb 17

The Role of Asset Manager As Highlighted In ITIL® V3

February 17th, 2013 by

ITIL® V3 offers numerous practices and strategies to IT organizations with which they can improve their services in order to enhance customer satisfaction. Service Transition is one of the five stages in the Service Lifecycle; this stage is responsible for building and deploying IT services.  There are several roles within Service Transition to help an organization achieve that objective in a coordinated way. One such role is the Asset Manager.[...] Read More

Feb 14

Service Portfolio Management

February 14th, 2013 by

Service Portfolio Management is the process in the Service Strategy phase of the Service Lifecycle that describes all the services that the organization offers. This is not just an explanation of the services; moreover, it is a deduction of the usefulness and benefits of each service. This approach is a dynamic way of controlling Service Management throughout the organization, including the managing of investments and assets in the company. The overall expectation of this process is to make the management of services itself a useful asset to business operations.[...] Read More