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Jan 29

ITIL® and Information Security

January 29th, 2013 by

Information Security, which is essential to lessen business risks, can be improved by implementing ITIL®. ITIL provides several processes that are designed to offer customized security controls that meet the needs of different companies while allowing them to comply with regulations such as HIPAA and NIST 800-53/FIPS200. One such process is Access Manag[...] Read More

Jan 23

What Can ITIL® Do For Your Business?

January 23rd, 2013 by

In many organizations today, IT is a part of the core function for the operation of the business. IT services can help businesses become more efficient, accessible, and inevitably profitable. Therefore, the performance and security of the IT functions must be of the utmost importance to the company. Improvements to the functionality of the processes can do well for the profitability of the business. Implementing the IT Infrastructure Library® (ITIL®) is a major step towards these improvements.[...] Read More

Jan 19

ITIL®’s Role in Service Management Improvement

January 19th, 2013 by

The primary focus of the ITIL® framework is to align IT services to the needs of the business in such a way to facilitate optimum operational efficiency as well as growth. Continual Service Improvement is the theme of one of the five core ITIL publications, which contains a systematic and professional approach to this subject.[...] Read More

Jan 19

How To Become ITIL® Certified

January 19th, 2013 by

The IT Infrastructure Library® (ITIL®) is the most broadly adopted approach for IT Service Management across the globe and has been for more than twenty years. It offers a realistic, sensible structure for recognizing, planning, delivering and supporting IT services in a business. ITIL offers a set of best practices that help organizations deliver consistent, high-quality, low-cost IT services to customers and users. This framework gives direction to businesses on how to employ IT as a tool to help any organization become and remain successful.[...] Read More

Jan 10

An Introduction to the Service Lifecycle: Service Strategy

January 10th, 2013 by

Service Strategy is the phase in the ITIL® Service Lifecycle that focuses on creating a responsive approach to the management of IT services. This phase defines the standards and policies that will help design and govern IT services throughout an organization.[...] Read More

Jan 9

ITIL® – Enhancing Business Operations: The Benefits of IT Change Management

January 9th, 2013 by

It’s an unfortunate fact that many organizations regard IT as an add-on, a necessary but undesirable expense to service their business operations and prevent the kind of reputational damage that has been highlighted in the media of late.[...] Read More

Jan 6

Understanding Access Management

January 6th, 2013 by

Access Management is the process of granting authorized users the right to use a service while restricting access to non-authorized users. This Service Operation process enables the organization to manage the privacy, accessibility and reliability of the organization’s data and intellectual property.[...] Read More

Jan 5

Incident Management and ROI

January 5th, 2013 by

When we look at the overall picture of IT Service Management, the process that stands out as the most vulnerable is Incident Management. Whether we like it or not, Incident Management is one of the most present and visible of the ITIL® processes.  This process is also the one we tend to spend the least amount of time and, above all, resources on. It usually is the last hurdle, the last thing that we need to arrange, and if we choose to start with it in our implementation process, it usually means that we want to get it out of our way.[...] Read More

Jan 3

What Is The Role Of A CCB In An Organization?

January 3rd, 2013 by

ITIL® V3 provides various strategies which IT organizations can implement to help them stay above the competition. The strategies and practices mentioned in ITIL V3 are time-tested and detailed. Therefore, any IT organization that implements the ITIL V3 strategies will affect its business operations in a positive way. Out of the many roles and processes ITIL V3 discusses, the Configuration Control Board (CCB) plays a major part.[...] Read More

Jan 1

The IT Service Desk – First Aid for End Users!

January 1st, 2013 by

We all know the number to call in an emergency that requires an urgent police, fire or medical response. Similarly, employees in modern organizations across all industry sectors know the number to dial in the event of an IT Incident or query. In fact, these days the Service Desk phone number is usually the first piece of information that a new staff member commits to memory.[...] Read More