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Dec 31

Train for the ITIL® Foundation Course Today!

December 31st, 2013 by

With organizations cutting down on costs by reusing available technology and hiring professionals for IT maintenance, the number of IT development projects has shrunk. Focus has increasingly shifted towards IT maintenance projects resulting in demand for IT service professionals. IT Service Management is the realm of aligning the delivery of information technology services with the needs of the business with emphasis on benefits to customers. There is a need for models that govern IT Service Management, and the IT Infrastructure Library® (ITIL®) is one of them.[...] Read More

Dec 31

Fostering Corporate Cultures with ITIL®

December 31st, 2013 by

Project ManagementMost newcomers to the field of ITSM® recognize that organized frameworks can help their organizations improve how they manage big projects. Unfortunately, many completely overlook the ways that frameworks like ITIL® help firms grow more effective corporate cultures.[...] Read More

Dec 26

Answered: Your Most Burning Questions About CISA

December 26th, 2013 by

Systems Information AuditorTechnology is changing more rapidly than ever before, making it tough for IT managers to keep their skills and knowledge current. Not to mention that legal, financial, and regulatory requirements are also changing quickly as well.[...] Read More

Dec 24

The Service Management Tip Businesses Can’t Afford to Miss

December 24th, 2013 by

IT Service ManagementTo remain relevant and competitive all businesses must improve IT service delivery and meet business needs more efficiently. Implementation of IT services on an ongoing basis, or Service Management, is vital to business success.[...] Read More

Dec 23

Two Fundamental ITIL® Processes: Incident Management and the Service Desk

December 23rd, 2013 by

When considering ways to improve an IT organization, it is beneficial to have some idea of the best methods and techniques used to measure and quantify what needs improving and what is working at its maximum efficiency. Two areas of concern are Incident Management and the Service Desk. According to ITIL®, Incident Management is “the process responsible for managing the Lifecycle of all Incidents.[...] Read More

Dec 19

The Business Case for Virtual ITIL® Training

December 19th, 2013 by

Online Employee TrainingMost organizations are looking for an edge over their rivals in today’s global business environment. Typically, the major focus is on strategies, products, and technologies. However, there is a strong business case for investing in learning and training.[...] Read More

Dec 17

The Frightening Risk Hiding In Your Business

December 17th, 2013 by

In 2014, IT security breaches will continue to rise. Expect security to play an even bigger role in information technology.[...] Read More

Dec 12

Overcoming Employee Resistance to Change with Onsite ITIL® Training

December 12th, 2013 by

Onsite ITIL TrainingEvery business needs to be able to adapt and refine itself to stay competitive in an ever-changing market. ITIL® was designed to meet this need by directing the streamlining of business systems and resources for maximized productivity and security in the short term while still maintaining flexibility to accommodate further growth and market changes in the future.[...] Read More

Dec 10

ITIL® Management Helps Senior Business Managers and IT Managers Deliver High Quality IT Services

December 10th, 2013 by

IT companies and businesses across the globe are adopting the ITIL® management framework to guarantee their IT services are closely aligned with the organization’s goals and objectives. ITIL isn’t just popular, it’s the most commonly used global framework for IT service management. This may be due in large part to ITIL management enabling companies to allow their IT operations to be managed by third parties.[...] Read More

Dec 7

Strong Business Writing Skills are Essential for Achieving Success

December 7th, 2013 by

Hands Writing webBusiness writing is a fundamental skill that you will always require in your career. Regardless of your role in your organization, you will have to write various documents and reports to distribute information.[...] Read More