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Nov 27

An Overview of the Computer Hacking Forensic Investigator (CHFI) Course

November 27th, 2012 by

The Computer Hacking Forensic Investigator (CHFI) course is a popular IT security training course.  Every public and private organization needs to ensure the security of their computer and network systems in order to protect their valuable information from being stolen or misused by criminals or business rivals.[...] Read More

Nov 21

A Brief Discussion of ITIL® and Key Processes in the Service Operation Phase of the Service Lifecycle

November 21st, 2012 by

ITIL® or the IT Infrastructure Library® has firmly established itself as the universal standard and most widely adopted framework for IT Service Management. ITIL introduces a Service Lifecycle that consists of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The UK’s Office of Government Commerce recognized that utilizing consistent practices for all aspects of IT Service Management could be helpful in enhancing organizational efficiency. It was very clear that this practice would also help predict service levels.[...] Read More

Nov 20

Two Bomb Blasts and a Major Fire in Ten Years – What Odds?

November 20th, 2012 by

Businesses can be reluctant to go public about their trials and tribulations, particularly when it comes to disaster recovery.  This stems from the view that making details of major disasters public could possibly be detrimental to the organization’s share price and investor satisfaction.[...] Read More

Nov 14

Beware the Pragmatic ITIL® Man

November 14th, 2012 by

In any organization, there are bound to be legacy systems, and they present a management challenge unlike any other found in the IT arena. As IT projects progress through their lifecycle, there comes a point when upgrades are no-longer viable and new technology needs to be introduced.[...] Read More

Nov 4

All You Need To Know About the ITIL® V3 Qualification Scheme

November 4th, 2012 by

What is the ITIL® V3 Qualification Scheme? Let’s have a look at it.[...] Read More