The Certified Process Design Engineer (CPDE) course is a certification course designed to teach all the vital steps involved in engineering and re-engineering quality and long-lasting ITSM processes. Numerous frameworks such as ITIL®, ISO/IEC 2000, MOF, CobiT, and CMMI define the best practices for achieving quality IT Service Management (ITSM). These frameworks describe a set of integrated processes and controls, but none of these provide a clear, step-by-step method for achieving excellence when designing or re-engineering the specified processes or models.[...] Read More