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Sep 12

Certified Process Design Engineering Course Breakdown

September 12th, 2012 by

The Certified Process Design Engineer (CPDE) course is a certification course designed to teach all the vital steps involved in engineering and re-engineering quality and long-lasting ITSM processes. Numerous frameworks such as ITIL®, ISO/IEC 2000, MOF, CobiT, and CMMI define the best practices for achieving quality IT Service Management (ITSM). These frameworks describe a set of integrated processes and controls, but none of these provide a clear, step-by-step method for achieving excellence when designing or re-engineering the specified processes or models.[...] Read More

Sep 5

ITIL® V3 Qualification Scheme: An Overview

September 5th, 2012 by

ITIL® V3 is perhaps the most popular and widely used approach to IT Service Management. It is an acronym for the Information Technology Infrastructure Library® Version 3. Although this approach started in the United Kingdom, it is now used all over the world.[...] Read More