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Feb 28

An Introduction to the ITIL® V3 Continual Service Improvement Course

February 28th, 2012 by

Keyboard with Improve Efficiency Button.After completing their ITIL® Foundation Certification training, individuals can choose to advance to the next level of ITIL Certification, which is the ITIL Intermediate Level.  There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream.  Individuals who are interested in learning about the Service Lifecycle and its phases in-depth should select the latter. The ITIL Continual Service Improvement (CSI) Certificate is one of five certifications that candidates can earn in the Lifecycle Stream.[...] Read More

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Feb 20

An Introduction to the ITIL® V3 Service Operation Certification Course

February 20th, 2012 by

Risk Management Flow Chart Red MarkerThe ITIL® V3 Intermediate Level builds on the concepts taught in the ITIL Foundation course. There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream.  The five modules in the Lifecycle Stream focus on the individual Lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

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Feb 13

ITIL® for Executives – An Overview

February 13th, 2012 by

it service browser is operated by businessman backgroundInformation Technology (IT) has permeated virtually every crevice of business today.  There are traces of IT in even the smallest of companies, and it can have a profound impact on just how effective companies truly are.  IT affects efficiency, effectiveness, profits, costs, productivity, and numerous other areas of a company.  One of the most common approaches to IT Service Management is ITIL®, also known as ITIL V3 2011 since it’s now in its third iteration.  This framework can help ensure that a company’s goals and IT operations coincide.  Taking ITIL training courses will help you understand not only the ITIL framework but also how implementing ITIL can be beneficial to your organization.[...] Read More

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Feb 9

ITIL® V3 Qualification Scheme – General Overview

February 9th, 2012 by

Vector illustration of realistic neon gears with wires and textIT Service Management (ITSM) is a vital component in the grand machine of business, and one that no company can afford to ignore.  There are numerous methodologies that can drive ITSM forward, but the most commonly used is the IT Infrastructure Library® (ITIL®).  Essentially, ITIL V3 2011 is a detailed framework that extends through all aspects of IT Service Management, boosting its overall effectiveness while lowering its overall cost.[...] Read More

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Feb 7

What Can You Expect to Learn in the ITIL® V3 Service Operation Lifecycle Course?

February 7th, 2012 by

Support on page with people sitting around table drinking coffeeThe ITIL® V3 Service Operation course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level. This 3-day course examines the overall concepts, processes, policies, and methodologies involved with the Service Operation phase of the ITIL Service Lifecycle.[...] Read More

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Feb 1

ITIL® Foundation – An Overview of the Course and Exam

February 1st, 2012 by

Training and development terms written on a blackboardImproving your knowledge of IT Service Management is easy with the ITIL® V3 Foundation course. This course introduces you to IT Service Management, the ITIL framework, and the Service Lifecycle.  The other modules in the ITIL V3 Qualification Scheme build upon the information presented in this course.[...] Read More

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