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Jan 26

An Overview of the ITIL® V3 Service Transition Course

January 26th, 2012 by

Opportunity, rise and improvement conceptThe 3-day ITIL® V3 Service Transition course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level.  This training course explores the overall management and control of activities within the Service Transition phase. Subject areas in this course include Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, and Service Evaluation.  Other topics covered in the ITIL V3 Service Transition course include:[...] Read More

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Jan 18

Overview Of The Five Modules In The ITIL® Intermediate Lifecycle Stream

January 18th, 2012 by

best practiceITIL® training is a great way to become more marketable in today’s job environment.  By investing in yourself, you can stand out from the crowd when you are looking for a job or trying to get a promotion.  Possessing an ITIL Certification is one qualification highly sought after by many employers.[...] Read More

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Jan 10

Business Courses at Ashford Global IT

January 10th, 2012 by

ashford logo pack final logo and business cardsAshford Global IT (AGIT), based in Orlando, FL, provides training programs throughout the nation to help business professionals become more skilled and knowledgeable in the field of Information Technology.[...] Read More

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Jan 3

Examining Service Operation Processes: Incident Management

January 3rd, 2012 by

Improve buttonThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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