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Nov 27

An Overview of the Computer Hacking Forensic Investigator (CHFI) Course

November 27th, 2012 by

The Computer Hacking Forensic Investigator (CHFI) course is a popular IT security training course.  Every public and private organization needs to ensure the security of their computer and network systems in order to protect their valuable information from being stolen or misused by criminals or business rivals.[...] Read More

Nov 21

A Brief Discussion of ITIL® and Key Processes in the Service Operation Phase of the Service Lifecycle

November 21st, 2012 by

ITIL® or the IT Infrastructure Library® has firmly established itself as the universal standard and most widely adopted framework for IT Service Management. ITIL introduces a Service Lifecycle that consists of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The UK’s Office of Government Commerce recognized that utilizing consistent practices for all aspects of IT Service Management could be helpful in enhancing organizational efficiency. It was very clear that this practice would also help predict service levels.[...] Read More

Nov 20

Two Bomb Blasts and a Major Fire in Ten Years – What Odds?

November 20th, 2012 by

Businesses can be reluctant to go public about their trials and tribulations, particularly when it comes to disaster recovery.  This stems from the view that making details of major disasters public could possibly be detrimental to the organization’s share price and investor satisfaction.[...] Read More

Nov 14

Beware the Pragmatic ITIL® Man

November 14th, 2012 by

In any organization, there are bound to be legacy systems, and they present a management challenge unlike any other found in the IT arena. As IT projects progress through their lifecycle, there comes a point when upgrades are no-longer viable and new technology needs to be introduced.[...] Read More

Nov 4

All You Need To Know About the ITIL® V3 Qualification Scheme

November 4th, 2012 by

What is the ITIL® V3 Qualification Scheme? Let’s have a look at it.[...] Read More

Oct 31

The ITIL® V3 Foundation Course

October 31st, 2012 by

Before we discuss the ITIL® Foundation course, it is very important to understand what ITIL is.[...] Read More

Oct 11

Convincing Employees to Adopt ITIL®

October 11th, 2012 by

In any organization, change is always met with resistance. Once an organization has decided to go ahead with implementing ITIL®, it will immediately be met with either approval or derision. According to leading industry experts, half the battle is won if you can get all your employees on board with the ITIL implementation. It is necessary to get everyone to agree with the idea because a successful ITIL implementation is the result of good technology, knowledge, and, more importantly, employee effort.[...] Read More

Oct 10

ITIL®: An Overview of Only Some of The Benefits

October 10th, 2012 by

ITIL® is an acronym for the Information Technology Infrastructure Library®. It is considered by the industry as one of the best approaches, if not the best approach, for IT Service Management. In fact, ITIL is widely used by companies all over the world. This is not surprising though since it gives a practical and no-nonsense framework for the identification, planning, delivery and support of IT services for any business.[...] Read More

Oct 4

An Overview of the ITIL® Managing Across the Lifecycle Course at Ashford Global IT

October 4th, 2012 by

The ITIL® Managing Across the Lifecycle course is the last module in the ITIL Intermediate Level. Completion of this course leads to the ITIL® Expert qualification. The target of the course is to position students to successfully complete the associated exam by using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice. This five day course immerses learners into the vast content of the ITIL V3 publications, focusing on different business, management, and supervisory objectives, processes, purposes, activities and functions as well as the interfaces and interactions between processes in the Service Lifecycle. After successfully completing this course, learners will be capable and competent in introductory IT Service Management business and managerial issues, management, planning, and implementation of IT services, management of strategic changes, and risk management.  Students will also have an understanding of organizational challenges, complementary industry guidance, and service assessment.[...] Read More

Oct 1

ITIL® V3 Qualification Scheme

October 1st, 2012 by

ITIL® is a framework that is used to improve and enhance the overall functioning of any IT department. The implementation of ITIL in any organization is a very difficult task and requires those implementing this framework to have the requisite knowledge and skills. If ITIL is not put into operation properly, an organization cannot enjoy all the benefits ITIL has to offer.[...] Read More