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Dec 29

Examining Service Operation Processes: Problem Management

December 29th, 2011 by

Question Mark Made From Colorful CubesThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Dec 23

The 5 Stages of the ITIL® V3 Service Lifecycle

December 23rd, 2011 by

Laptop on stack of color booksITIL® V3 takes a Lifecycle approach to providing best practice guidance for IT Service Management.  There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

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Dec 16

ITIL® – The Basics and the Benefits

December 16th, 2011 by

Background icons education and bookITIL®, an acronym for the IT Infrastructure Library®, is the leading framework for IT Service Management in the world. There are many benefits to implementing the ITIL framework for IT service providers and their customers alike.  It is used by such companies and organizations as Microsoft, Disney, Boeing, NASA, Walmart and L’Oreal. Many of these companies require job candidates to possess at least the ITIL Foundation Certification in order to be considered for certain positions.  IT personnel should participate in ITIL training classes to learn how to improve the services in an organization and gain the knowledge they need to pass the ITIL Certification exams.[...] Read More

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Dec 7

Examining Service Operations Functions: Application Management

December 7th, 2011 by

Human hands writing in diaryApplication Management is the Service Operation function that is responsible for ensuring that an organization has the proper human resources in place to manage applications in order to meet business objectives. All personnel who provide technical expertise and support for applications in an organization are part of the Application Management function.[...] Read More

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Dec 5

Examining Service Operation Processes: Request Fulfillment

December 5th, 2011 by

Service Level Agreement ContractThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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Dec 1

Examining Service Operation Processes: Access Management

December 1st, 2011 by

Businessman using smart phoneThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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