Home » 2011 » November
Nov 23

Examining Service Operation Functions: IT Operations Management

November 23rd, 2011 by

Web Contact Us Icons On CubesThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

Comments Off on Examining Service Operation Functions: IT Operations Management
Nov 21

Examining Service Operation Functions: The Service Desk

November 21st, 2011 by

Service sign, Jersey City, New Jersey, USAThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

Comments Off on Examining Service Operation Functions: The Service Desk
Nov 14

Why is Ashford Global IT a Good Choice for My ITIL® Training?

November 14th, 2011 by

Training time blue round grungy vintage rubber stampThe IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT Service Management in the world.  ITIL was designed to offer IT service providers a framework that enhances service delivery not only to customers but also to the business. Other benefits of ITIL include:[...] Read More

Comments Off on Why is Ashford Global IT a Good Choice for My ITIL® Training?
Nov 7

Examining Service Operation Processes: Event Management

November 7th, 2011 by

Provider, Customer, ServiceThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

Comments Off on Examining Service Operation Processes: Event Management
Nov 2

Online ITIL® Foundation Training Courses at Ashford Global IT

November 2nd, 2011 by

Training WordcloudStudying for the ITIL® Foundation Certification exam can be done through several ways.  One option is enrolling in a traditional instructor-led classroom course.  Recently, many organizations, including Ashford Global IT (AGIT), have begun offering ITIL V3 Foundation training programs online.  At AGIT, you can choose to enroll in the Self-Paced ITIL V3 Foundation course or the Virtual Instructor-Led ITIL V3 Foundation course.  Both of these courses are held entirely online, allowing participants to study without having to worry about traveling.[...] Read More

Comments Off on Online ITIL® Foundation Training Courses at Ashford Global IT