Today, more and more organizations are relying on IT to achieve corporate aims and meet business needs. As a result, many organizations have implemented the IT Infrastructure Library® (ITIL®) framework. ITIL is a series of books that describes the best practices in IT Service Management. The latest version of ITIL, ITIL V3, takes a Lifecycle approach. Within the ITIL V3 Service Lifecycle, there are five phases: Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.[...] Read More