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Sep 29

Understanding Application Management

September 29th, 2011 by

Information concept: Head With Keyhole and Data SafetyApplication Management is the Service Operation function that is responsible for supporting and managing applications throughout their lifecycle.  This function includes all personnel who maintain operational applications or provide technical expertise.[...] Read More

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Sep 22

Benefits of Onsite ITIL® Training

September 22nd, 2011 by

Rear view of a businessman training business executives at a seminarWhen it comes to ITIL® training and certifications, onsite training is one style of training to consider. Any kind of professional training or certification takes time and effort, mostly on the part of those who are being trained. It can be difficult for employees to find the time to fit in attending ITIL classes and studying and still get their work done. For managers, it becomes an issue of lost productivity in the workplace because employees are training and studying instead of working. Onsite programs make it easier for everyone involved because it eliminates the amount of time spent away from the workplace and allows everyone to learn the same things in the same timeframe.[...] Read More

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Sep 20

Continual Service Improvement: How Will It Benefit You?

September 20th, 2011 by

Improve buttonToday, more and more organizations are relying on IT to achieve corporate aims and meet business needs.  As a result, many organizations have implemented the IT Infrastructure Library® (ITIL®) framework.  ITIL is a series of books that describes the best practices in IT Service Management.  The latest version of ITIL, ITIL V3, takes a Lifecycle approach.  Within the ITIL V3 Service Lifecycle, there are five phases: Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.[...] Read More

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Sep 12

Understanding Service Transition

September 12th, 2011 by

Question Mark Made From Colorful CubesITIL® has grown to become the most widely accepted approach to IT Service Management.  The most recent version of ITIL, ITIL V3, takes a Lifecycle approach.  Service Transition is one of the five stages in the ITIL Service Lifecycle, along with Service Strategy, Service Design, Service Operation, and Continual Service Improvement.[...] Read More

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Sep 7

Service Strategy: Enhancing the Potential of an Organization

September 7th, 2011 by

Service Blue MarkerThe IT Infrastructure Library® (ITIL®) offers best practice guidance to organizations which provide IT services.  ITIL V3 takes a Lifecycle approach to IT Service Management.  There are five stages in the ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.[...] Read More

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