The world of ITIL® Certification starts at the Foundation Level. After that broad accomplishment, many will choose to continue to develop their skills by expanding their working knowledge of the ITIL infrastructure. To do this, there are several paths a student can take. A popular choice is the ITIL V3 Intermediate Capability: Release, Control and Validation course. With the successful completion of this class, the student will receive 4 credits toward the ITIL Expert qualification.[...] Read More

One of the most successful methods companies employ to improve their business is to improve their processes. All businesses use processes to define how work (manufacturing, development, finance, or services) is efficiently done. Because processes often affect many areas of a company, process engineers are trained in defining, honing and implementing processes to increase productivity and decrease costs.  Expert process engineers are increasingly valued by all facets of a business. You can become one of these experts with the Certified Process Design Engineer (CPDE) Certification![...] Read More

Saved travel costs: Attend class anywhere via the internet with no flight, car, hotel or per diem costs.[...] Read More

ITIL® is an ever-evolving framework that any organization can use.  It is comprised of key principles, processes, and strategies for IT Service Management that can be customized to meet the needs of the organization.  ITIL V3 is the most recent version of this framework.[...] Read More

After earning your ITIL® Foundation Certificate and various Intermediate Level Certificates from the Lifecycle and/or Capability Streams, you are well on your way to earning your ITIL V3 Expert Certificate.  However, before you can earn your ITIL Expert Certificate, you need to successfully complete the ITIL V3 Managing Across the Lifecycle (MALC) module.[...] Read More

Service Transition is a stage in the ITIL® Service Lifecycle. This phase ensures that when deploying a Change within the organization, other services and processes are not disturbed or interrupted. To accomplish that goal, there are several processes that occur within Service Transition:[...] Read More