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Jun 28

ITIL® Release, Control and Validation

June 28th, 2011 by

Marketing planningThe world of ITIL® Certification starts at the Foundation Level. After that broad accomplishment, many will choose to continue to develop their skills by expanding their working knowledge of the ITIL infrastructure. To do this, there are several paths a student can take. A popular choice is the ITIL V3 Intermediate Capability: Release, Control and Validation course. With the successful completion of this class, the student will receive 4 credits toward the ITIL Expert qualification.[...] Read More

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Jun 24

Prove Your Ability to Design Processes with the CPDE Certification

June 24th, 2011 by

Hand writing training and development with a chalkOne of the most successful methods companies employ to improve their business is to improve their processes. All businesses use processes to define how work (manufacturing, development, finance, or services) is efficiently done. Because processes often affect many areas of a company, process engineers are trained in defining, honing and implementing processes to increase productivity and decrease costs.  Expert process engineers are increasingly valued by all facets of a business. You can become one of these experts with the Certified Process Design Engineer (CPDE) Certification![...] Read More

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Jun 20

Benefits of Virtual Instructor-Led ITIL® Classes

June 20th, 2011 by

e learningSaved travel costs: Attend class anywhere via the internet with no flight, car, hotel or per diem costs.[...] Read More

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Jun 15

Service Transition Planning and Support – A Key Process in Service Transition

June 15th, 2011 by

Hand with a white pencil writing: EXPERTISE word cloudITIL® is an ever-evolving framework that any organization can use.  It is comprised of key principles, processes, and strategies for IT Service Management that can be customized to meet the needs of the organization.  ITIL V3 is the most recent version of this framework.[...] Read More

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Jun 9

Your Guide to Understanding ITIL® MALC

June 9th, 2011 by

PDCA (Plan Do Check Act)After earning your ITIL® Foundation Certificate and various Intermediate Level Certificates from the Lifecycle and/or Capability Streams, you are well on your way to earning your ITIL V3 Expert Certificate.  However, before you can earn your ITIL Expert Certificate, you need to successfully complete the ITIL V3 Managing Across the Lifecycle (MALC) module.[...] Read More

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Jun 7

A Quick Look at ITIL® Service Transition

June 7th, 2011 by

Education concept: arrow with New Skills on grunge wall backgroundService Transition is a stage in the ITIL® Service Lifecycle. This phase ensures that when deploying a Change within the organization, other services and processes are not disturbed or interrupted. To accomplish that goal, there are several processes that occur within Service Transition:[...] Read More

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