Lately, I’ve been broadening my readings from my usual venue and found an article that really got me thinking. It was called “Seven Strategy Questions: A Simple Approach for Better Execution” and was published November 22, 2010, on the Harvard Business School Working Knowledge site. (see http://hbswk.hbs.edu/item/6493.html). At first, I thought this might be an elitist’s approach and assumed I would want to knock down the writer’s ivory tower. Imagine my surprise when I found I agreed with the basic points! Students of ITIL® Service Strategy may want to consider Robert Simon’s approach when discussing ITIL Service Strategy with their up-line. In other words, managers often want to hear the bullet-points rather than the detail.[...] Read More