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Feb 23

What is the difference between UTILITY and WARRANTY in ITIL®?

February 23rd, 2010 by

Man with a clipboard in front of a wall of toolsWhile we often think of a UTILITY as an item or service that we use, the ITIL® concept is derived from an economic concept that UTILITY is a measure of the desirability of consuming a good or service.  Would we rather use an old, rotary phone or our new cell phone?  You could even say that UTILITY is in the eye of the beholder!  Both the rotary phone and the cell phone are “Fit for Purpose,” but the cell phone has additional functionality that many users consider beneficial to their needs.[...] Read More

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Feb 23

Why Do ITIL® Processes Change?

February 23rd, 2010 by

ITIL Change ManagementITIL® processes change because business changes.  When a company implements ITIL, it reviews processes in order to improve them.  This review compares ITIL recommended processes with business rules, business methods, and existing IT services.  Completion of the process redesign will include discussion, training and testing of the new practice, as well as documenting the new, improved process and metrics in the CMDB.[...] Read More

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