Managing Across the Lifecycle (MALC)

Course Details:
Duration: 5 day(s) Price per student: $3095
   

Open Enrollment Schedule (Clear Search)

Between: And:
Course Description: 

The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL® Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Course Objectives: 

At the end of this course, the learner will gain competencies in:

  • Introduction to IT Service Management business and managerial issues
  • Managing the planning and implementation of IT Service Management
  • Management of strategic change
  • Risk Management
  • Understanding organizational challenges
  • Service assessment
  • Understanding complementary industry guidance

Audience:

The Managing Across the Lifecycle course will be of interest to: 

  • Individuals who require a business and management level understanding of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • A typical role includes (but is not restricted to): CIO, Senior IT Manager, IT Manager and Supervisor, IT professional and IT Operation practitioner.

Prerequisites:

Candidates for this course must:

  • Hold the ITIL Foundation Certificate in IT Service Management and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications
  • Complete at least 28 hours of personal study by reviewing the ITIL Lifecycle Suite of books.

Course/Student Material:

  • Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

Credits:

  • Upon successful passing of the ITIL Managing Across the Lifecycle exam, the student will be recognized with 5 credits in the ITIL Qualification Scheme.
  • Project Management Institute – Professional Development Units (PDUs) = 38* subject to change

Ashford Global IT provides the following Satisfaction Guarantee:

  • If a student is not fully satisfied with the classroom experience they may re-attend the class at no cost.* The student
  •  may re-attend the same class in a scheduled open enrollment or virtual instructor lead class
  •  is responsible for all travel cost associated with the class
  •  will need to bring the class material from the original class
  •  student must re-take the class within one year of the original class
  • The Satisfaction Guarantee on the MALC ITIL class is not the same as the ITIL success guarantee offered on most other ITIL classes