At the end of this course, the learner will gain competencies in:
- The importance of Service Management as a Practice concept and Service Transition principles, purpose and objective
- The importance of ITIL Release, Control and Validation while providing service
- How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle processes
- What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
- How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
- The technology and implementation considerations surrounding ITIL Release, Control and Validation
- The importance of IT Security and its contributions to ITIL Release, Control and Validation
- How to measure ITIL Release, Control and Validation
- Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation
The Release, Control and Validation Capability course will be of interest to:
- Individuals who have their ITIL Foundation Certificate who want to pursue the intermediate and advanced level ITIL Certifications.
- Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
- IT professionals involved in IT Service Management implementation and improvement programs.
- Typical roles include (but are not restricted to): IT professional, IT/business manager, IT/business process owner, and IT practitioner.
Candidates for this course must:
- Hold an ITIL Foundation Certificate
- Complete at least 12 hours of personal study by reviewing the Service Strategy, Service Design, and Service Transition publications
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.
- Upon successful passing of the ITIL Release, Control and Validation Capability exam, the student will be recognized with 4 credits in the ITIL Qualification Scheme.
- Project Management Institute – Professional Development Units (PDUs) = 38
Course Organizational Logistics:
- Ideal Classroom suggested is a U-shaped seating arrangement
- Location tools include a whiteboard, flipchart and projector
- Open Enrollment Course runs 9:00am - 5:00pm local time each day
- The exam will be offered on the last day of class.
About the Examination:
- The exam is a closed book, eight (8) multiple choice questions.
- The pass score is 70%
- The exam lasts 90 minutes.
Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully complete the ITIL certification exam, they may take the class and/or exam again at no cost. See details*
With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.