Lifecycle Courses

This stream includes five individual certificates built around the five core OGC titles, as listed below. The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities. Each course covers the management of the respective Lifecycle and core information of supporting activities within the Lifecycle stage but not the detail of each of the supporting processes.

ITIL® V3 Service Strategy Lifecycle Course

Service Strategy sets the objectives, policies and guidelines for providing services to customers. This class focuses on developing the goals, requirements, and value to the business of a particular service, designing effective and efficient processes as a strategic assets to the business.

Course Type: Classroom

ITIL® V3 Service Design Lifecycle Course

This class focuses design and development of services by examining service levels expected and agreed upon, organizational capacity and availability, as well as supplier logistics and overall service continuity. This includes best practices for managing people, processes, products and partners.

Course Type: Classroom

ITIL® V3 Service Transition Lifecycle Course

How to develop or improve existing capabilities for transitioning the new capabilities into operation, and controlling the risk of failure or service disruption. This includes the management of processes, systems and functions to package, build and test a set of changes (i.e. release) into production.

Course Type: Classroom

ITIL® V3 Service Operation Lifecycle Course

Learn methods to coordinate and perform activities with efficiency and effectiveness, and to ensure customer value to the business. Students will learn how optimization of the plans and designs are measured, and budget results are reported so customers can see value.

Course Type: Classroom

ITIL® V3 Continual Service Improvement Lifecycle Course

Students will learn the processes of measuring, reporting and showing customer ROI. They will additional learn how review, analysis and recommendations of processes in each phase of the lifecycle in order to continually improve operations at all levels, and adds value.

Course Type: Classroom

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