Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
Capability Courses
This stream includes 4 individual certificates loosely based on the V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focusing on detailed process implementation and management within cluster groupings:
This course shows the importance of Operational Support to the overall lifecycle; specific processes and metrics for Event, Incident and Problem management processes, Request Fulfillment and Access Management.
Course Type: Classroom
Course Type: Classroom
This course shows the importance of Operational Support to the overall lifecycle; specific processes and metrics for Event, Incident and Problem management processes, Request Fulfillment and Access Management
Course Type: Virtual Classroom
Course Type: Virtual Classroom
This class shows how RCV supports the Service Lifecycle by implementation of Change Management, Service Asset and Configuration Management, Validation and Testing, and Deployment. Evaluating and handling Service Requests, use of the Knowledge Manager.
Course Type: Classroom
Course Type: Classroom
This class shows how RCV supports the Service Lifecycle by implementation of Change Management, Service Asset and Configuration, Validation and Testing, and Deployment. Evaluating and handling Service Requests. Use of the Knowledge Manager
Course Type: Virtual Classroom
Course Type: Virtual Classroom
The SOA course concentrates on the details of Service Portfolio Management, Service Level Management, Service Catalog Management, as well as Demand and Supplier Management, and how they contribute to the Service Lifecycle.
Course Type: Classroom
Course Type: Classroom
The SOA course concentrates on the details of Service Portfolio Management, Service Level Management, Service Catalog Management, as well as Demand and Supplier Management, and how they contribute to the Service Lifecycle.
Course Type: Virtual Classroom
Course Type: Virtual Classroom
This class shows how to plan, implement and optimize the Planning, Protection and Optimization processes. How the details of Planning, Protection and Optimization ensure that IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.
Course Type: Classroom
Course Type: Classroom
This class shows how to plan, implement and optimize the Planning, Protection and Optimization processes. How the details of Planning, Protection and Optimization ensure that IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.
Course Type: Virtual Classroom
Course Type: Virtual Classroom
