Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
Practitioner
Practitioner - This qualification is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.
This course teaches the attendees to administer, execute and improve the support and restore processes (incident management / service desk and problem management) within an organisation.
Course Type: Classroom
Course Type: Classroom
This course teaches the attendees to administer, execute and improve the release and control processes (configuration, change and release management) within an organization.
Course Type: Classroom
Course Type: Classroom
This class teaches how to organize, manage and improve the processes of service level management and financial management.
Course Type: Classroom
Course Type: Classroom
