ITIL® V3 Service Operation Lifecycle Course

• Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge Certificate) who want to pursue the intermediate and advanced level ITIL Certifications.
• Individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
• IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
• Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification is one of the prerequisite modules
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
• Typical roles include (but are not restricted to): CIO, CTO, manager, supervisor, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

• Understanding Service Management as a Practice and Service Operation principles, purpose and objective
• Understanding how all Service Operation processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Operation processes
• The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
• How to measure Service Operation performance
• Understanding technology and implementation requirements in support of Service Operation
• The challenges, critical success factors and risks related with Service Operation

• Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + V3 Found Bridge Certificate
• Complete at least 21 hours of personal study by reviewing the Service Operation publication.

• Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

• Upon successful passing of the ITIL V3 Service Operation Lifecycle exam, the student will be recognized with 3 credits in the ITIL Qualification Scheme.
• Project Management Institute – Professional Development Units (PDUs) = 22

• We will give a voucher for one exam re-take.
• Our instructors will be available to the student for questions.
• We will provide materials to assist the student's study for the exam.
• The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.

Schedule