Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
Quick Overview:
Duration:
5 Days
Price per student: $2995 (Exam Included)
Onsite or multi student discount
ITIL® V3 Service Manager Bridge Course (ITSMA)
This accredited ITIL® class is offered in partnership with ITSM Academy.
ITIL Training is based on a Qualification Scheme and Point System. The ITIL Expert, similar to the V2 Manager's Certificate in Service Management, is awarded upon reaching 22 credits inside the Training Scheme. This is now the highest scholastic achievement inside of IT Service Management. For ITIL Service Manager professionals, the ITIL V3 Managers Bridge Course is the quickest and most cost effective approach to earn the ITIL Expert Certification.
Embedded into the Managers Bridge course is ITSM Academy's unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL Certification courses, this virtualization brings the concepts and processes to life. Within a virtual business environment, a new web service is introduced and then, as a group, we guide the service through its strategy, design, transition, operation and continual improvement within a virtual business environment.
The course covers the subject areas of all five (5) lifecycle stages which are new to V3 and those existing subject areas of V2 which have undergone significant change. It bridges the gap between the ITIL V2 Service Manager Certificate in IT Service Management and the V3 Advanced Certification, the ITIL Expert.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 38 contact hours or PDUs upon completion of this course.
Instructors:
As with all ITSM Academy Training, our instructors have successful track records as IT professionals / practitioners and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Expert and Service Manager certified.
Prerequisites:
This course is only intended for those holding a valid Manager's Certificate in IT Service Management based on ITIL versions 1 or 2 and those V2 Practitioners who have accrued sufficient credits. Existing Service Managers (17 credits) may sit for the V3 Managers Bridge course (5 day, 5 credits) and pass the examination to achieve the ITIL Expert Certification. ITIL Practitioners (with 12+ credits) will need to also take and pass the Managing Across the Lifecycle (MALC) course to earn their ITIL Expert.
Exam & Certification:
Successfully passing the ninety (90) minute, multiple-choice exam on the final day of class, leads to the ITIL Managers Bridge Certificate in IT Service Management. The passing score is 80% (16 of 20). The exam consists of ten (10) Scenarios with two (2) questions on each, for a total of twenty (20) scenario-based, complex multiple-choice questions.
Successfully passing the ninety (90) minute, multiple-choice exam on the final day of class, leads to the ITIL Managers Bridge Certificate in IT Service Management. The passing score is 80% (16 of 20). The exam consists of ten (10) Scenarios with two (2) questions on each, for a total of twenty (20) scenario-based, complex multiple-choice questions.
Audience:
- Individuals currently possessing a V2 ITIL Manager's certificate wishing to learn the ITIL V3 Service Lifecycle
- Individuals currently possessing a V2 ITIL Manager's certificate wishing to bridge their certification to ITIL Expert
- Individuals possessing at least three (3) ITIL V2 Practitioner certifications - to complete the bridging process, these individuals will also have to take and pass the Managing Across the Lifecycle course
Learning Objectives:
ITSM Academy's V3 Managers Bridge course examines the new topics in ITIL V3 and compares the main differences from earlier versions. In addition to preparing delegates for the examination, the course also allows learners to:
ITSM Academy's V3 Managers Bridge course examines the new topics in ITIL V3 and compares the main differences from earlier versions. In addition to preparing delegates for the examination, the course also allows learners to:
- Understand the Differences between V2 and V3
- Examine the Service Lifecycle in detail
- Understand V3 Key Terms and Concepts
- Understand the new roles and models defined in ITIL V3
Course / Student Material:
- Five (5) days of Instructor Led Education
- Learner Manual (excellent post-class reference)
- Participation in unique ITSM Academy virtualization, Living the Lifecycle®
- Reinforcing Memory Games
- Exam Preparation
- In-Class Exam
- Daily Breakfast Pastries and Refreshments
Notes:
- The five books of the ITIL V3 library are not included as part of the course material. Learners must bring their own copies. They are available through ITSM Bookstore.
- Upon registration, learners are emailed a copy of the official syllabus to identify class pre-reading.
- Maximum Learners per Class is 16.
Unless otherwise noted, classes are held in one of ITSM Academy's Training Centers. Convenient by air, car or train. Hotel discounts available to ITSM Academy learners.
Contact us for corporate, onsite delivery of this class.
Please Note: ITIL Foundation certification is required to take the Exam. Proof of certification must be provided to ITSM Academy a minimum 2 weeks prior to the start of class. Please email certification information to exams@ashfordglobalit.com or fax it to 407.997.4700.
