ITIL® V3 Service Design Lifecycle Course

• Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge Certificate) who want to pursue the intermediate and advanced level ITIL Certifications.
• Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.
• IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved.
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
• A typical role includes (but is not restricted to): CIO, CTO, manager, supervisor, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager, service test manager and ITSM trainer involved in the management, coordination and integration of design activities within the Service Lifecycle.

• Understanding Service Management as a Practice and Service Design principles, purpose and objective
• Understanding how all Service Design processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Design processes
• The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
• How to measure Service Design performance
• Understanding technology and implementation requirements in support of Service Design
• The challenges, critical success factors and risks related with Service Design

• Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + V3 Foundation Bridge Certificate
• Complete at least 21 hours of personal study by reviewing the Service Design publication.

• Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

• Upon successful passing of the ITIL V3 Service Design Lifecycle exam, the student will be recognized with 3 credits in the ITIL Qualification Scheme.
• Project Management Institute – Professional Development Units (PDUs) = 22

• We will give a voucher for one exam re-take.
• Our instructors will be available to the student for questions.
• We will provide materials to assist the student's study for the exam.
• The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.

Schedule