ITIL® V3 Planning, Protection and Optimization Capability Course

• Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge Certificate) who want to pursue the intermediate and advanced level ITIL Certifications.
• Individuals who require a deeper understanding of the Planning, Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.
• IT professionals involved in IT Service Management implementation and improvement programs.
• Typical roles include (but are not restricted to): IT professional, IT/business manager, IT/business process owner, and IT practitioner.

• Understanding Service Management as a Practice and how the processes within Planning, Protection and Optimization support the Service Lifecycle
• Knowing the important role of Planning, Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Planning, Protection and Optimization processes
• The application of Planning, Protection and Optimization processes, activities and functions to achieve operational excellence
• How to measure Planning, Protection and Optimization performance
• The importance of IT Security and how it supports Planning, Protection and Optimization
• Understanding technology and implementation requirements in support of Planning, Protection and Optimization
• The challenges, critical success factors and risks related with Planning, Protection and Optimization

• A maximum of 12 students can attend this course with 1 instructor
• Classroom with U-shaped seating arrangement
• 2 break out rooms where available – Whiteboard, flipchart, projector
• Previous ITIL Certificate numbers need to be provided prior to the start of the course
• Course runs 8:00 – 5:00 each day.  The exam can be scheduled from 3:00 – 5:00 on the last day.

• Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + V3 Foundation Bridge Certificate
• Complete at least 12 hours of personal study by reviewing the Service Design publication
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

• Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

• Upon successful passing of the ITIL V3 Planning, Protection and Optimization Capability exam, the student will be recognized with 4 credits in the ITIL V3 Qualification Scheme.
• Project Management Institute – Professional Development Units (PDUs) = 38

• We will give a voucher for one exam re-take.
• Our instructors will be available to the student for questions.
• We will provide materials to assist the student's study for the exam.
• The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.

Schedule